AmeriFirst Insurance Agency - Austin (TX)

2 /5 Joel Skotak: I have been a customer for years, never had an issue until I had to deal with a notice from Travelers that a landlord policy renewal was being denied. My agent told me I needed to make the repairs, which included a new roof and some siding repairs, so I did all of the repairs and spent around $14k. My coverage was still denied, which is out of my agent’s control. My beef is that the communication from my agent was brief, and not entirely accurate. When I spoke to Manny, my agent’s boss, he was not apologetic, but defensive, and neither he or my agent ever apologized or suggested they could have communicated the situation in a more effective manner. Even if they did advocate for me, it felt like they didn’t. After denial of coverage they shopped providers and the best they could offer was a $4700 plan. I found another provider, Steadily, who I could customize my coverage by line item with, and got landlord coverage for $2200 with a higher deductible like I wanted. I proceeded to move my other policies to Steadily for landlord insurance and Geico for auto and will be saving over $5000/yr. So in the end, this experience was a blessing. I don’t want to do business with a manager who gets defensive when a customer is upset. Instead, I’m looking for humility and communication that goes above and beyond, especially in situations that involve thousands of dollars.

5 /5 Rajjj Patelll: I was completely impressed with their professionalism and customer service. Manny and Amerifirst team were very helpful. We went over lots of options with me and my wife for our new home. We also changed the auto insurance for more savings. Great rates, service, and friendly - for sure use them. Ask for Manny he is very knowledgeable and gives great recommendations!!! Raj

5 /5 Wesley Duncan: Such a great experience working with my rep over at AmeriFirst Insurance. I spoke to my rep Manny Nasserfar who was able to shop different competitive rates for my vehicle. AFI offered insurance from several different providers such as Safeco, Progressive, Geico and other providers. Back when I was using AAA insurance my rates would keep going up even though my driving record was fine. Manny worked with me to get me a policy with better auto coverage than I previous had, along with providing me renter insurance coverage. Their office is also very easy to get in contact with and is always helpful when I call. I will continue to renew with them since they keep finding ways to save me money on my policy. If you are looking to get a better rate and more personal service, you should certainly give AmeriFirst Insurance a call.

5 /5 Cheryl McQueen: Lacey Rhoades was so very helpful for finding a better renewal rate for me. She took time to research options and answer my questions. She and Manny are very helpful. I’ve used them for many years and am very satisfied.

1 /5 Heather Trumpfheller: I have written multiple, positive reviews about AFI. However - I took the time to login to edit my review to change my tune. Theyve stopped caring about customer service. Theyve stopped caring about building relationships with clients so theres consistency. And they dont seem to care any more about communication. Let alone helping me with the best rates. Ive sung nothing but their praises but after the last 6 months, Ive been incredibly dissapointed and have expressed that to them and theyve still failed to return my calls or effectively communicate.