2 /5 Joel Skotak: I have been a customer for years, never had an issue until I had to deal with a notice from Travelers that a landlord policy renewal was being denied. My agent told me I needed to make the repairs, which included a new roof and some siding repairs, so I did all of the repairs and spent around $14k. My coverage was still denied, which is out of my agent’s control. My beef is that the communication from my agent was brief, and not entirely accurate. When I spoke to Manny, my agent’s boss, he was not apologetic, but defensive, and neither he or my agent ever apologized or suggested they could have communicated the situation in a more effective manner. Even if they did advocate for me, it felt like they didn’t. After denial of coverage they shopped providers and the best they could offer was a $4700 plan. I found another provider, Steadily, who I could customize my coverage by line item with, and got landlord coverage for $2200 with a higher deductible like I wanted. I proceeded to move my other policies to Steadily for landlord insurance and Geico for auto and will be saving over $5000/yr. So in the end, this experience was a blessing. I don’t want to do business with a manager who gets defensive when a customer is upset. Instead, I’m looking for humility and communication that goes above and beyond, especially in situations that involve thousands of dollars.
