Alamo Insurance Services - Lufkin (TX)

Ivan Francetic I visited this organization seeking an auto insurance quote, and unfortunately, my experience was deeply unsatisfactory. The representative provided a quote of $754.00 without disclosing that the actual policy cost was $554.00, with an additional $200 labeled as a service fee. Subsequently, I discovered two charges on my account: one from Progressive and another for $200 from Y Martinez Agency. Upon questioning the agent, she maintained a stoic demeanor and expressed helplessness. Seeking resolution, I spoke with the owner, Jose Raymudo, explaining that I was unaware of the $200 service fee for a brief ten-minute service. Regrettably, he was uncooperative and declined to refund the money. Had I known about the substantial fee upfront, I would have opted to contact Progressive directly. I caution others to avoid dealing with your organization to prevent falling victim to hidden charges. Obtaining quotes over the phone or from alternative sources seems a more transparent option. It is disheartening to see Progressive insurance associated with such questionable practices.

Michelle Castillo They helped my nephew and his wife get insurance asap. It’s hard for them given that they are both still very young

Sam DeViney Sean Mertz Allstate has an excellent staff that is very responsive and efficient. I am the type of person who likes to do most things electronically (through email or an app). I do not like talking by phone or driving to an office. Seans team has always very quickly and efficiently responded every time I have reached out to them, even before I was a customer. They very quickly quoted and put into place home and auto insurance for us and we have also had a claim processed. This was all done electronically. Pricing is good and they are very good at customer service. I highly recommend them.

Billy Murphy If you need insurance then come to this place. Patrick is exceptional and will take care of your insurance needs.

Crystal Griffith Justin Scarborough is a dedicated, ethical, and honest agent. Great rates and service!! The office has a wonderful team!!

Casey Crustner I have had freeway for a long time and they have been very helpful and accommodating. The insurance company they set me up with was overcharging me on my bill and they were turning off my auto pay, they helped me with a new insurance company and now my rates went down significantly. Thanks Freeway; and thanks Christina!

julie tolle Cal Hero takes care of every detail and is always quick to respond whenever we have any questions. He is truly an expert and guided us through the process of buying a supplement, while finding us the best deal. He is always kind, personable, and professional. He deserves more than five stars!

Juli Mejia Melissa went above and beyond in helping me purchase my home insurance. She was patient, knowledgeable, and made the process so much easier for me. She was also on top of having clear and consistent communication throughout the entire process. I truly appreciate all her help and guidance—thank you, Melissa!