Alamo Insurance Services - Lufkin (TX)

Fred Katani Im writing this review based on my customer experience with this agency. I am not writing this review based on the insurance premiums. After all, we live in the state of Texas, Collin County, where homeowners insurance rates are astronomical because of the severe weather we have here. The office staff does a great job! Ive been dealing with Ms. Alma for the past several years and Ive received nothing but superior service from her. When I send her an email with a question, she responds immediately. (Ive even sent her emails when I knew she was off, hoping that she would respond once she returned to the office. That was not the case, with Alma. She has responded to me when shes off.) Ive shopped around for better rates. There was one company that offered a lower total premium, but the difference wasnt worth making the change at this time. Once again, there customer service is phenomenal!

Emily Burgess Tanner is the best resource in the insurance industry! Always answers my questions and returns my calls. Follows up promptly- really appreciate his service and great attitude and has always made the insurance process super simple for me.

Dennis Castro I don’t even know where to start! For one Martha is amazing. We came in she was alone and had a full office she managed to take care of everyone promptly, professionally, and in a most kindly manner. I did not mind the wait cause she always goes above and beyond to get me the best price and she worked with me on starting it cause I was on a tight budget. Will not go anywhere else but with HER!!!

Paula Silva Very gud food and had mack as our waiter n he was a amazing waiter, very sweet, very prompt checked on us alot ty mack

Raquel Sumerall I have always had great customer service. Always find me the best deals. They are hands on, I even called at the last minute to get my insurance card emailed to me while I was already pulled in to get my inspection done. I couldnt find my card on my phone or glove box & I received it in less than a min Great staff !!! Valley Mills location is where I go.

Jerry Cooper The people are willing to provide you with the best coverage and they make it clear that the client always come first

Alma Silva The girls at this office were super sweet and welcoming! They truly do care about their clients and got me what I needed for my insurance. Thank you!!!

Cody Gillum Tina was so helpful and just a pleasure to talk when I called in. I’m very thankful she could take a few minutes and help me work out all my options. It’s nice to be able to talk to an actual person, especially someone so accommodating and thorough!