Aflac Insurance Agent: Terry Gillen - Plainview (TX)

Ulises I can’t recommend them enough. They were on top of everything and achieved a same day resolution. I felt truly cared for and supported from start to finish.

Maricruz Cardenas I just opened up a new policy for one of our vehicles and the experience was excellent. Kimberly was our agent…..she’s very knowledgeable, professional, and patient. I’m very thankful for her help.

Omar Ramirez Terrible service, the person there is very arrogant and rude.

Janie Alex was able to save me money on my home & auto insurance. He is very reliable and prompt. Whenever I make a request or have any questions, he delivers and gets back to me within a timely manner. He truly knows the business and cares about his customers. I highly recommend to everyone that’s looking for not only a great rate but also great coverage!

Paige Moore Chris has been there for us since the day we chose him as our insurance agent amongst many other candidates. Weve stayed with him for the past seven years because hes consistently responsive, kind, remembers things about us, and does a wonderful job helping us understand the sometimes infuriating state of home insurance in the time of climate change and super storms. Right after Hurricane Beryl he immediately sent all of his clients lists of useful numbers to start the process of recovery. His updates and advice help me know that hes got our back.

Elizabeth Jones Jennifer was very helpful and attentive to all my insurance needs. She responded quickly to my inquiry and worked with me to find a solution.

Kelly I started out with Allstates Nancy Ragle as my agent a couple of decades ago, and when Nancy retired, I stayed on with her son, Lance. Im very happy that I did. I have both auto and homeowners insurance with them. Lance is a fine representative of Allstate and has always been there to guide or help me when Ive needed him. I have no doubt that he will be there for me in the future, if a need should arise. He is both professional and personable. I confidently recommend him!

Don Horton I had a not so good experience with my previous agent. Then I got the pleasure of Jennifer being my new agent. I can not speak enough good, it is a pleasure dealing with her. She makes it a personal experience every time. Thank you

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Vanessa Colbert I was looking for a new insurance company, and a friend recommended Kourtney. She was amazing at getting me the best deal I’ve ever had. She knew what she was doing and even helped me get a better deal on home insurance. I highly recommend giving her a call.