AAA Round Rock Insurance and Member Services - Round Rock (TX)

5 /5 Kamran Shah: Kudos to Melanie Perez for her excellent customer service, outstanding professionalism, and helpful attitude. She went above and beyond to assist me, and I truly appreciate her support.

1 /5 kapila chandana “kap”: I called to update my address agent said she can do lower premium and new insurance policy And gave me fake number to agreed on turns Out when when monthly payments come out it was double the amount I have to pay I was surprised why would she scam me and gave me false information regarding monthly payments I asked her to cancel my all of the policies everything I submitted with her but she didn’t cancel everything! I got to know rode side still charging me I requested refund for 5 months they denied my request

1 /5 Maron Johnson: Dont buy auto insurance with this agency! They lied to me and my husband about our policy! Now they check credit scores, based on your credit score thats how you get your montly bill if is a low score it affects how much you have to pay every month, every month they check your credit score and we never knew about it. However, they never send us a bill. The only thing we had in our mail about AAA insurance is a cancelation policy. Additionally, Ive never been able to have my proof of insurance either, even after I waited 3 days making the monthly payment! I constantly asked for my proof of insurance and never got it. Most horrible experience I ever had with this company! Very bad, poor, and unfriendly customer service! I recommend State Farm insurance! They are the best! Friendly and professional! They gave us a great price policy! And I got my proof of insurance the first day!

5 /5 Patrick Stanford-Galloway: Isael was EXTREMELY helpful in helping me get my car towed after someone broke into. He had to put in a lot of extra work to help me because the of the damage from the break-in, but he did it without complaint! Highly recommend this AAA location. :)

5 /5 Jamie Larson: Me & my partner came in to get our international divers permits today & wow. Sergio’s customer service was so excellent. We get our permits at different AAA’s all across Texas & this was the best experience we’ve had so far. Thank you so much Sergio!