AAA Irving Insurance and Member Services - Irving (TX)

1 /5 Estela Zeik: The costumer service is lacking. When you enter the office even though it is not busy the front office staff seems bothered that you ask for help. People are eating and talking amongst the workers like if they didnt have anything to do. It is sad to see that they are not willing to help the costumers out.

5 /5 Chris Opat: Super friendly and helpful. I came in for an IDP for an upcoming trip to Europe and was taken care of efficiently and promptly. In and out in about 20 minutes! A+ experience all the way!

1 /5 Theresa Ruiz: We switched from Geico. HORRIBLE mistake! Husband spent 30 mi utes taking pictures of our home. We then spent 2 hours at the office setting up auto and home. Too many details, but after being quoted $1700 for one car, we were charged $2400! We didn’t receive an ID card, didn’t receive an email with our paperwork, nor, Thank God! did we receive a quote for my son’s insurance. On 6/11, the day after we got the policy, I left a voice mail and sent an email to Lindsey with a separate question - never heard back! On 6/28 when I cancelled the policy I tried again calling and got a call center. I was assured my concerns would be sent to Lindsay and her supervisor - still nothing! Please DO NOT do business with this company! We are trying to retire and was advised to go with AAA. Now, I lie awake at night, crying because of the mess I’m in now, and getting no response. I hate to bring an attorney into the picture, but I’d rather do that than go sit in Their office again for hours and being lied to. Also, to make matters worse, I can’t go back toGeico. AAA doesn’t “report” and it looks like I had a lapse in insurance. I ended up with some Allstate plan with my previous, wonderful agent, who has ALWAYS helped and had our best interest at heart, but am paying close to $1000 more a year. Again, please don’t ever, ever get AAA insurance. It will be one of the biggest mistakes in your life. And, I haven’t even begun to see what a mess my homeowners is in. I’m afraid I might seriously have a nervous breakdown. This debacle has already put me close to the edge.

1 /5 B E: The employees are beyond rude and dry!!! I mean clearly we need their services but the least they could do is have some basic customer service skills.

5 /5 Nicole Parker: Came here 20 mins before closing and the two ladies at the front desk were so pleasant and helpful (I believe one of their names was Shawnte). I came for an international permit & was in and out in less than 15 mins. Thank you ladies!