AAA Garland Insurance and Member Services - Garland (TX)

1 /5 Frank N: 4/07/25: I had a terrible experience at the AAA location in Garland, Texas. I received a letter from my mortgage company which stated that they paid the renewal premium on my AAA homeowners policy that I had canceled after 9 years effective 3/25/25. I stopped by the office and was speaking with Chris Anderson about it, since I have known him since 2011, and hes always been helpful and friendly. He was looking into it on his monitor and trying to figure it out. I was standing at the counter. Out of no where, Evan Smith walked over and stood behind Chris. He did not greet me, nor acknowledge me. Evan started asking me several questions, and before I could answer, he would ask me additional questions. I did not take well to his tone, and told him that I had been a AAA member for over 20 years. He stated that had nothing to do with anything. I told Evan that I did not know him, did not ask for him, and didnt know why he interjected himself in the situation. Evan decided to talk to Chris about my concern while in front of me, and Chris was put in the uncomfortable position to relay Evans opinion to me, although I was standing right there, and heard the whole conversation. It’s extremely disappointing to see someone like Evan Smith, a Branch Business Manager (according to his business card) working at AAA, who is very unprofessional, clearly dislikes his job, and is definitely not suited for a customer facing environment. This kind of service damages AAA’s reputation, and upper management should seriously reconsider keeping employees like this. I submitted an online inquiry about my homeowners policy and received a personalized response in three days. I also submitted a complaint form to AAA regarding my unfortunate experience with Evan, and received an apology from the company.

1 /5 Lin Adi: I had a terrible experience at the AAA location in Garland, Texas. When I arrived, the receptionist asked what I needed, and I explained that I was an existing member looking to add a new vehicle to my policy. Instead of connecting me with an insurance agent, he insisted on handling it himself—even though he’s just a receptionist. He made the process unnecessarily difficult, claiming he couldn’t renew my policy unless I physically brought the vehicle in so he could take pictures of the odometer and the car itself. I told him I’ve never had to do this before, but he kept insisting it had to go to an underwriter. Frustrated, I left and went to another AAA location, where they updated my policy quickly and without any of these ridiculous requirements. It’s disappointing to see someone working at AAA who clearly doesn’t know what they’re doing and seems to dislike their job. This kind of service damages AAA’s reputation, and management should seriously reconsider keeping employees like this.

5 /5 Vasily Dmitrievsky: This office has a convenient location. Staff is very helpful and polite. They will explain in detail how things are supposed to work, and if something goes wrong they will go an extra mile to fix it. Calling them may be an option but visiting the office is always a pleasure. They have good maps and travel guides. They make passport photos and can notirize documents.

1 /5 jenny johnson: Ive been a customer since 2013 too long to be ignored. I only come in the office when I have a problem and Ive had several this year. I didnt appreciate getting an email my coverage canceled. And 2 men at the office said they would turn the information I would get a text when it was fixed. This is really poor business and doesnt encourage me to keep coverage with you. Im a small peeble in a large pond but bad news travels fast. Still waiting for an answer sadly

5 /5 Emlyn Hernandez: We worked with Lisa on getting our home and auto insurance set up as times are getting a bit more expensive we are looking for the best deals and discounts and she was able to help! Even went out of her way to keep in contact the entire process. Please ask for her at this branch!