AAA Amarillo Insurance and Member Services - Amarillo (TX)

1 /5 Blake Ellis: Signed up for a membership because I needed their services. Turns out if you try to use them the same day you made at account then they charge you an extra $125. They do not tell you this until after you pay you membership fee. I will be contacting BBB because I feel ripped off.

5 /5 Jesse Dryer: Ms. Amy Frank is an A+ employee. Kudos to Ms. Frank. I called her to set a cruise up for me with about two weeks notice. She said shed get right on it. I had no idea how Awesome her "right on it" would be. She asked me questions about what i was looking for and how many days. She was able to book my round trip flight, one hotel night stay, transportation to the airport and cruise line terminal to and from. She took care of everything. I flew from my town to Miami Florida. I stayed at the Couurtyard Miami Airport over night so as not to have to rush around to get to my cruise line (Iwould not have thought of this). She sent me my documents, labels and tags. She was Awesome in my opinion. The peace of mind She gave me. I called a couple of days prior to departure for a refreshing of direction and info so I could make sure I understood what was going on. Thanks to Ms. Frank for her experience in arranging trips and to AAA for the training and for the good sense to hire a Travel Ambassador suchas Ms. Frank. I definitely recommend her for travel arrangements.

1 /5 melinda Bradley: I am so infuriated with AAA. We have been members for many years strictly for roadside service. We never needed till a few months back and had a blow out on highway. We were not able to change our tire due to traffic and car being on a slant. We were 10 miles from a town and they were sending a tow that was 2 1/2 hours behind us. That was the best they would do for us. We called for our own tow and still trying to get a refund. I have filled out their paperwork twice along with original receipts. If this is the kind of service they offer to us when we are in a bad way, we are definitely wasting our money. Thanks AAA. Still waiting on our refund!!!

1 /5 Elizabeth Pakravan: Last June 1st/2024 we wanted to use the road assistance services that AAA offers and it did not work at all. My daughter needed assistance at 10:00 pm and she was waiting until almost 1:00 am alone in a gas station, had to call the police because the road assistance from AAA never came and she had to leave her car. The next day I went to take care of her car and called again AAA, besides that the person who answered my call was not polite, he told me that "when they could assist me they would call me back". It was 10:00 am in the middle of the heat, after two hours of waiting I had to call another company and they came within 30 minutes. Six hours later someone from AAA called me to say they were coming. By then I did not need them anymore. We are paying for a service that it is not been provided and I want to know who take responsibility of this? The company that came to assist me because I paid is the same one that works with AAA.

1 /5 Randy Dowell: ❌❌❌We have paid our membership dues for years. The first time that we needed roadside assistance was today with my wife being about 7-8 hours from home. Her cousin had to jump her car last night. When she got up this morning it wouldn’t start. She had to use a virtual assistant to get service. They asked for the make and model of her car to get her a battery at almost $200. When the guy came he said that she had a bad cell in her battery and the alternator was okay. So he jumped her car off leaving her a long drive without being able to stop or restart the car. She explained that she had a long trip, but he told her that all he had to do was jump the battery. And he couldn’t get away fast enough. Really? After all these years of paying dues, this is the service we get? I called them and it wanted me to use a chat but held on for about 30 minutes to talk to someone in roadside assistance. They were no help. She said something about oh they have it through some battery program that is apparently sourced out. Blah, blah, blah! My wife called a Toyota place and they put in a new battery and got her going. So thank you Toyota and goodbye AAA and many years of dues. Oh yeah, their hotel rates are worse than a senior rate. And we have had trouble with the travel planning service.