Tricia Ricketts I had used the same insurance company for years. When I had to make a claim I discovered I had just a basic policy that didnt cover anything and my agent was like oh well sorry about that. I called RJ and he listened to my concerns. He went right to work letting me know what I needed and what would cover my business the best. He wrote things out so I could understand and explained a lot so I could look over things when I had time. He checked in with me not being pushy just seeing if I had time to look at things and decide. I gave him a day when I could get it taken care of and we got it done with in a few hours. I also had issue with my Auto insurance almost doubling so I had him look at that for me as well. He found things I didnt need and also found me better coverage and a lower price. I like I was treated like a person and not just $$$$$.
A M-J Since Im new to the state of Texas I had to get my vehicle insured. Saw this place driving through town so I stopped in to ask for a quote and after that immediately signed up. The staff was extremely friendly and very helpful. They had a steady flow of clientele coming into the office while I was there a big plus for me. But the best part is the insurance was so cheap compare to the other state I was living in.
Virginia Staff in Wharton are so thoughtful and always have responded to me timely.
Special shout out to Rhonda Mason. She has always gone above and beyond to help me with anything I threw at her. I felt like a pest. She “never” made me feel like one. So grateful for her!
William Stoner Excellent, professional customer service. Summer Hernandez helped me through a very stressful time getting insured , maintaining a professional, upbeat attitude that made the experience thoroughly enjoyable (not something one often associates with securing auto insurance). Can’t recommend Direct Auto enough.
Shayna Felker Loved working with Madison and Mitchell on getting a lower auto insurance rate! Highly recommend Dixie Dunavant to everyone needing lower rates! Their customer service is phenomenal, 10 of out 10!!