1 /5 Mia Devries: The Officer and the Processor hardly communicate with us. They ask for things they told us we didnt need, or repeatedly ask for things we dont have. They ask us for things they already have. As if theyre not listening to us. Simone asked me to fill something out, and refuses to send it to me. She refused to call me more than once or even leave a message. Their phones are down and shes refusing to give us a number to reach her on.