1 /5 Mace Arana: I have had accounts here for many years because they bought out my previous institution. I was already out and just stopped by. I asked if they could change my last name due to marriage and provided both my old (maiden name) and new REAL ID(married name). They refused! Everyone knows that marriage records are public record but refused look it up. Also, a person has to submit all current/valid documents to the state to even obtain a REAL ID. They wanted my marriage certificate. The kicker is that if I close my current accounts with my maiden name and open a new account- then they WILL use my current REAL ID to open a whole new account!!!! Really!! The same REAL ID that I originally gave them in the 1st place!!!! SMH! RIDICULOUS!


