UFCW Community Federal Credit Union - Wilkes-Barre (PA)

1 /5 K: I genuinely didn’t know it was possible to hate a bank so much. First you have to go through a call center full of people who cannot even help you to begin with, so you get to be transferred to 20 different people before someone can actually help you. Plus whenever I call they are so rude and have no customer service skills. This bank also doesn’t let you pay your loan through an account that isn’t theirs, which I’ve never heard of before and all other bank accounts I have do not require this. The way they do things is completely backwards. I can’t wait until I can take my loan elsewhere because dealing with UFCW is exhausting.

5 /5 Larry: Never a problem, the girls are hard working, curtious, and very friendly. Look forward going there.

1 /5 Mrs Lee: Nothing but trouble! Everytime Im there the tellers are miserable! Then they make you PAY monthly to have the card with the chip reader even though its mandatory they still charge you to have the chip card. And I just tried to cancel my account they charge you to cancel your account also! Never going back.

1 /5 cody lasota: Online banking is down for the entire weekend. I was told I can use my check card to withdraw cash at any ATM incase card service was down too. Tried 2 different ATMs before going to the branch teller to withdraw money. I wrote 2 specific amounts in the checking and savings line on the slip, and the total amount for the transaction on the "total" line. They still managed to withdraw the total amount from my checking and then withdrew extra money from my savings. My experience with this credit union has been awful in the past few year. They previously withdrew money from my account by mistake and didnt inform me until my card had a negative balance due to the mistake. Its embarrassing to have your card decline buying a pizza and then not having the ability to check your account because their system seems to always be down for maintenance or end of month processing. Ill be looking for a new bank in the near future

2 /5 sri bhuta: Tellers have become more miserable and less friendly as time goes on. Sometimes they do not even say hello when you use the drive through. Very inconsistent tellers. Some want ID, some ask for your information. Probably going to leave this credit union soon if the service keeps deteriorating.