Northampton County Assistance Office - Easton (PA)

1 /5 Janice A: One of the worst places to try to speak to anyone. Can not leave voice-mails and never get a call back. I asked to sent me a new renewal packet which I never received. Now to find out I no longer have insurance.

1 /5 Arie: Nobody answers the phone. You can call and call for days with no response. How are you as a government building going to help the people that need help but not answer ANY phone calls? Its embarassing!

1 /5 Chris Davis: How is it easier to deal with the federal government than state? Every single year they cut my foodstamps and medical for "failure" to provide documents when every single year I do everything right. This year I uploaded the information on compass and they "never received it" last year I dropped the physical paper copy of recertification in drop box. "Never received" other years Ive received the packet after due date. But when dealing with ssi I never have a lapse of benefits always sends dates for calls and recerts ans promptly call on said dates. It just goes show how disorganized they are even though I have my suspicion its all done on purpose. I do know that a parent of 2 children with autism and a wife also disabled doesnt need the extra stress of losing my benefits every recert.

1 /5 Jessica Loveland: IF THERE WAS EVER A TIME FOR 0 STARS!!!!!!!! So tired of dealing with this place. Every year it is a problem to renew. My son receives medical assistance due to a diagnosis of ADHD and Autism so that he can receive behavioral health services at school. The companies that provide these services ONLY accept the state medical coverage, so without it, he cannot receive the services he NEEDS. I submitted his renewal (online) on October 8th, along with medical documents proving his diagnosis and income information for myself. Even though, our income has nothing to do with receiving the coverage because he receives it based on medical diagnosis alone. I called shortly after submitting the renewal and documents and spoke to someone that told me they received everything, application AND documents. 2 weeks later (11/01/2024), I call and the person tells me they do not have my income information so I go BACK online and resubmit my income proof (11/03/2024). I have tried calling multiples times since then to check on everything but NEVER able to get someone one the phone. The one time someone answered, after I was on hold for 43 minutes, I am told "The system is down and if I have a general question they would be happy to assist but they cannot assist with any case-specific concerns." Again, not able to get anyone on the phone all this week; multiple hour long hold times and no return calls from messages. Today, ON THANKSGIVING, I receive an email telling me there is a new notice posted to the account. So I log in to see what it says. Now, his status is updated to DENIED/CLOSED. I check the notice and it says they closed his case because they did not receive the requested information! Now keep in mind, his renewal date is 11/30/2024 and his coverage is supposed to be good until 12/04/2024. Now, I dont know about them, but I KNOW MY NUMBERS AND HOW TO READ A CALENDAR and neither of those dates have occurred yet. Now, I have to wait until tomorrow to again TRY to contact someone to deal with this. Cant contact his case worker directly because we have never been told who that is! On top of that, now I have to hope and pray that he doesnt lose his current behavioral therapist that goes to school with him since his coverage that pays the company is no longer active! Why have a freaking online system and insist people use it if it NEVER works?!? This is now 2 years in a row we have been screwed because of the CAOs outdated POS online portal.

1 /5 Private-User: I hate to do this . God knows I dislike to say bad things about anyone. But this organization is beyond lazy it took me 2.weeks before they even answer a phone call . Im a single father with a 5 yr.old child they only offer $22 a month for my daughter. So them with children think about it before moving to pa