Montgomery County Assistance Office — Pottstown District - Pottstown (PA)

5 /5 Kathleen Cox: Not a long wait. Helpful staff and case workers. In a great location, has ample parking. They have documents on hand, they can help photo copy your important documents that you need to drop off and scan them in for you for your case worker. I am so happy that I dont have to drive to Norristown to have my needs met.

1 /5 Ray: The people at the front desk need to learn to do their job. The woman up front told me there was someone ahead of me and I told her I just came here to pick up some paperwork, and she just repeated the same nonsense. After waiting a few minutes, I walked back up to the front desk, only for the other girl to stare at me, then ignore me, and the woman I initially spoke to, asked if I needed to grab the paperwork available to us. I told her I just came in to grab paperwork that was left up front for me, which was requested of another staff member there. If she would have done her job and simply asked what I need help with from the very beginning, I wouldnt have sat there for a few minutes waiting for absolutely no reason....

3 /5 Darla Herbst: SOME PAST CONCERNS W/CERTAIN WORKERS HAVING BEEN IN SEEMINGLY BAD MOODS OR NOT LIKING THEIR JOBS, POSSIBLY??! ALL OF WHICH WERE APPROACHED THAN TAKEN CARE OF... SINCE THAN, WHICH ITS NOW BEEN QUITE AWHILE, EVWRYBODYS BEEN SUPER FRIENDLY & POLITE, HELPFUL & KIND. THE REST ROOM TENDS 2 SOMETIMES NOT B SO NICE THO, IN MEANS OF BEING CLEAN. AND OFTEN THERE WILL B TRASH PILED UP IN THE TRASH CAN WHICH DOESNT GET CHANGED 4 SOME ODD REASON, OR NO T.P. LEFT & NONE REFILLED, I ACTUALLY HAD 2 ASK 4 IT BY HOLLARING SO I COULD B HEARD !! (WHICH is why its very important 2 1st check 2 b sure uve got all ur needs met in there so u do not get stuck in there without anything 2 use 2 wipe & have 2 resort 2 doing it the way in which was just explained. Because man is that embarrassing!!) ALSO, THE FLOORS COULD USE BETTER CLEANING 2, SINCE THEY R 1 OF THE VERY 1ST THINGS U C WHEN COMING INSIDE & HAVING 2 WAIT...TEND 2 NOTICE THESE THINGS MORE THE MORE TIME UR MADE 2 WAIT. HOWEVER, IVE NOTICED THESE LAST COUPLE OF TIMES VISITING THE OFFICE, THAT THERE WERENT LENGTHY WAITING TIMES. WHICH WAS REAL NICE!!!

1 /5 Jonathan Marshall: The people working in this office need to be reviewed by someone that doesn’t work with them. They are very rude and make you feel like asking for help is the wrong choice. Good luck to anyone that goes to this office. And try to have patience, because they will try your patience. And you attempt to call make sure you’re phone is fully charged and be prepared to be on hold for a long time at any point in the day

5 /5 Heidi Granese: They made it easy. They made copies and scanned my information for me.