Huntington Bank - White Oak (PA)

5 /5 HairBySamDiane: Each and every time I go to this branch I have had outstanding customer service each and every time. Melissa and Chuck, have been awesome. I have encountered with the bank tellers multiple times and also very friendly uplifting customer service. Melissa has been such a sweetheart and I’ve encountered with her over the last few years and she’s simply the best. 10 stars for the White Oak Branch.

1 /5 Yalonda Stewart: Stopped in Friday. Was already prepared for finding a 2nd location even though I live 5 minutes away. There was no.... good afternoon, no well be with you in a moment as I sat and waited for a greeting. What I got was a strong DO YOU HAVE AN APPOINTMENT, TWICE! Both times I told them I would have liked to schedule one but they refused to answer the phone twice when I called. Mind you, there was literally a staff of 5-8 working and 1 customer when I walked in. The girl proceeded to tell me how busy they were, how many ppl called off for the day, and Id have to come back next week. This was while the other teller was focused on sharing all of his vacation stories loud enough for the entire parking lot to hear him! They were rude, lazy, unprofessional, and lack any kind of respect or common customer courtesy. Never going back! Monroeville branch is exceptional and made up for this miserable encounter!

1 /5 Pam Oliver: I love banking with Huntington. However, my experience at this White Oak Branch has been very poor. Both times my husband and I have gone to this branch to add my husband to my account, my interaction with the same teller has been horrible. We’ve felt very unwelcome. From the moment we walk in, we received looks as if we aren’t wanted in the bank, and immediately, we felt uncomfortable. The first time we tried adding my husband to my bank account, he asked me for my id and bank card. I produced both, but because my licensed was expired(I didn’t realize this) he smirked and said I can’t add without a valid Id. I questioned it because again I clearly have a Huntington account because I have a bank card. The picture is clearly me. Today my husband and I came back with our kids. We walk through the metal detector separate times and wait for someone to allow us in. Their door system is confusing to say the least, and none of the other branches I’ve been have their security system. The same guy who serviced us the first time looked up in disgust at my family. He rolled his eyes and slowly walked over the microphone. He replied, “ Ok, it’s a metal detector. I can only allow one of you in and the other has to wait with the kids. I said well I’m trying to add my husband to my account. So he has to come in. He said, ok we close in 13 minutes, I’m not sure we can add him to the account today(I’m not sure why it takes that long.) my husband and I just turned around and left. It should not be this hard to add someone to an account that I’m clearly the holder of and have been for a very long time. Even if it’s protocol, there’s a way to talk to customers that don’t make them feel uncomfortable. As seen from the other comments, this branch needs some training on how to treat customers.

1 /5 Daniel McMullen: The worst bank branch I have EVER been to for Huntington. I have been a customer for over 10 years, but only recently started using this branch because I moved to White Oak a year ago. At least three times when I pulled into the drive thru, and another car pulled in after me, the staff would wait on the person they recognized first over me. And then they chit chat about ball games, family and do anything but their job. Ill never set foot in there, and I never go there unless I am using the ATM. STAY AWAY FROM THIS BRANCH IF CUSTOMER SERVICE IS IMPORTANT TO YOU! That is unless, you personally know one of the tellers.... nothing but one star reviews, what does that tell you? I wish I could give them negative stars after today. I hate this place more every day.

2 /5 Chaz Hipple: I am a manager at a local retail business and we do the majority of our banking at this branch of Huntington Bank. Lately we have had a shortage on our management team which has led to me having the bring in multiple deposits at the same time. I could tell very quickly the first time I brought in 3 deposits at once that the teller was annoyed with me because she shot a glance at the other teller and rolled her eyes. This has persisted the other times I have brought in multiple deposits. The attitude is very poor, and the eye rolling is absolutely uncalled for. I am bringing your bank thousands of dollars and it is your JOB to take that money and count it and show me the respect I deserve as a customer. I think it may be time for your bank to hire some people of the younger generation because when I do my personal banking at another bank I never get treated like this and there is a significant age difference. I would not even consider doing my personal banking at Huntington Bank because of how I have been treated at this branch. The teller even took it upon herself to inform me I could use the drop box off to make my deposit so I wouldnt have to do multiple deposits at once. No kidding? Really? If I had time to do that I wouldnt be bringing multiple deposits to begin with! And I prefer to have my deposits counted in front of me, thank you. It was a very nice attempt to pass the buck.