Members 1st Federal Credit Union - Lebanon (PA)

1 /5 laur: 0/10. Extremely disappointed, can’t even fix a simple IT problem with my mobile banking app. Very dissatisfied with their support team as they kept transferring me around to different associates and eventually forgot about me so I didn’t even bother getting the issue fixed. I gave up at this point.

1 /5 transformer: Dear’ Members First I have been a loyal customer of [Bank Name] for a long time and have always appreciated the excellent service I’ve received. However, I recently had a very disappointing experience with an employee I had never seen before. During my visit to member first in lebanon pa . I found the employee’s attitude and service to be unprofessional. When I expressed my dissatisfaction with the way she handled my transaction and responded to me, I simply said, “I didn’t like your service.” To my surprise, she replied, “Do you want my name? Here you go. Because if you’re going to complain about me, I have someone who will defend me.” I find this response completely unacceptable. Customers should be treated with respect, and employees should maintain professionalism at all times. I have always spoken highly of this bank because of its excellent service, but this experience has made me reconsider my perception. I would like this matter to be addressed appropriately, as I believe every customer deserves to be treated with respect. I look forward to your response regarding how this issue will be handled.

2 /5 Ruger Mader: slow banking service. maybe hire more tellers. seems like they have to run up front from the drive thru

1 /5 Andy: Horrible customer service do your self a favor and find another branch and or bank deposited a large amount into my account and have to put a 2 day hold on it. Cant even call the bank Im depositing it from to make sure its good SMH. Then I ask to take a novelty item they had on the display and they said no there for the kids. To witch I say yes I have five of them (kids). So they said sure take one. I did then half way home they have a change of heart and take the extra time to call me and ask for it back. Mind you they cant call another bank to make sure money is good but they can make a call to get some back that they said I could have. Really??? Just do yourself a favor and go somewhere else. I know I will be.

1 /5 Michael Marks: Let me start off by saving the staff at this branch are great minus maybe one person. Unfortunately my review reflects members first as a company. I have multiple accounts with them and large amounts of transactions on a daily basis through my business. I have never been treat so poorly by a bank or credit union. Their fraud department is a joke. Their customer service is terrible. They freeze accounts when you have done absolutely nothing wrong saying its suspicious fraud in my business account and then Tell you it could take 24 hr or longer to un freeze. I will be going to another bank that actually puts their members first.