McKean County Assistance Office - Bradford (PA)

1 /5 Brian Corbett: Ive been sitting here, waiting for a "phone Interview" since 11:00 AM.! Took the day off for this, yet, no call! I applied for Obama-Care, they booted me over to the state; its time to update my info, and it requires a PHONE INTERVIEW!!! Well, its 1 hour 19 minutes past the appointed time YOU GAVE ME!!! If my ass is working and I miss this call, my insurance benefit would most likely be done. I get you are busy, but dont make appointments you cant keep. An email, a text, anything to let me know so I can go about my day, not glued to the damn phone! Its no wonder why people get so riled up! Simple instructions by the state, yet YOU ALL cant follow them!

1 /5 Jynx Walker: They never answer the phone and never call back. I have called several times and no answer, i got the answering machine so i left a message but i never get any calls back.

1 /5 Heather Smith: My son’s benefits were stopped due to a postal issue. They claim to have called him to ask about it, but they didn’t get an answer. My son had ZERO missed calls. They did not try calling him or if they did, they called a wrong number. He called them on January 11th to get this all straightened out, sent bills showing his address and everything they requested. Three more phone calls later and now it’s February 1st and nothing has been done to fix the problem. I heard the last conversation and the woman at the assistance office was extremely rude to him, so now he’s hesitant to call again. This place is a joke. My son has barely had any food in his house for a month, has bills getting behind bc he had to pay for his food instead, this had created a HUGE problem but bc it’s not one of them, they do not care. Better off panhandling than try to get these people to do their job in a timely manner.

1 /5 Christine Greene: Felt like I was being rushed . Was told I didnt qualify before I sat down. Asked about Medicaid and was told ,"you dont need medicaid, you have medicare." I am also a senior citizen over 65 with a disability . I need life sustaining drugs. I know I filled that page out. Not a word said. Was not a happy person. If she knew I didnt qualify, then why have me even stay to talk to her. I was treated like I was a nobody.

5 /5 julie ayers: My experience is always polite and helpful.