Lendmark Financial Services LLC - Washington (PA)

1 /5 Cassie Stewart: The customer service at this establishment is unacceptable. They treat customers with complete disrespect, making the experience unbearable. I endured 40 minutes of traffic just to arrive, only to face a frustrating paperwork process. After 20 minutes, I needed to use the restroom, but they inappropriately refused me access, treating me as if I were insignificant. This needs to change.

5 /5 Scott Ward: They were great. My credit isnt the best. I still was able to come away with a small loan for a vehicle. Very friendly an informative. Easy understanding. I highly recommend them.

1 /5 Hayden Kleinschmidt: The people who work at this place should be ashamed of themselves. I was buying a second car to travel to and from work and the dealer sent my credit app to this place. I was approved….26.4%. That’s a flat rate. 400-800 credit score. Mine is 730. 36k total for a 16.5k vehicle. Absolutely gross.

2 /5 Richard Lacks: On my first interaction with an employee from this local branch, it was pleasant enough. I financed a used car through them and i didnt have any issues. However, on my second interaction with an employee by the name of Mary, I left upset because of the way she spoke to me at the conclusion of our business. She was seemingly pleasant at first, but after I signed my papers and received my funds, she made some rude comments that really came off as condescendingly biased. I left this establishment happy that i could obtain the funds i needed but also feeling somewhat ashamed that I had to obtain them through a loan. Mary is an older woman, and it was extremely obvious that she had a biased opinion of me AND or the reason i was there. Of which, I do not know. also, there was two other employees there and the one whos name is Dave laughed at the way she spoke, and I honestly did not know how to react to it all. It was extremely belittling and frustrating. This establishments customer service is not a respectable one at all. The only employee i had a good and respectful rapport with was Allison. Kudos to you Allison. At least the have you to pick up the pieces.

1 /5 Charles Dominy: I was accepted and given a $10,000 car loan with $1,000 as a down payment. After signing the paper work I was surprised by the extremely unfair borderline criminal interest rate. Somehow the $1,000 downplay i made magically went to the unfair buissness fairy and didnt lower my payment at all. When I applied for the loan it was a 3yr payment plan atleast thats what the website told me. But to my surprise it insanely went to 5 years and im expected to pay 5,000 just in interest. But what pushed me over the edge and encouraged me to write a review is. After the first of the month I noticed my payment still wasnt taken out of my account so I physically went to their office and inquired. Why it had not? Been taken out and was told it takes 1 to 2 business days. After 5 days and still nothing I went back to the office and was told if not the next day come back again. I never got any notice of a withdrawal and on Monday after work omw to their office i received a call from them same the payment. Was returned.SoThey told me I could make a debit payment over the phone. After I made the payment, at the very end of our phone call again they slime balled me. And he said, because the payment was returned digitally that I had to pay a 50$ fee. This is totally unfair buissness practice. Please reconsider letting this company lock you in. They will rip you off. I understand the excitement of getting a new car. But they will take advantage of that. Im sick over how they rip me off. I feel like one of those people who gave money to a Nigerian prince.