Flagship Investment Group, Inc. - Erie (PA)

Jay Haughton I love this bank, everyone is friendly. Gavin was my banker that helped me close an old account and open a new one and he did it so fast. I have no problems with this bank so far. I also really love the mobile app, rarely do I need to go into the bank. I do wish they would add a larger sign for the outside of Truist since it can be hard to locate when driving. Other than that, I give this location a 9.5/10

Autumn Everson I spoke to Mr. Moore this morning. Ive been calling for over 2 months. Could never get through to nobody. As soon as he got my message he got right back to me. I couldnt thank him enough and he answered every question I had for him. I am very pleased with Mr. Moore. If you ever need to speak to anybody, I highly recommend asking to talk to him. Hes not even my caseworker and did an excellent job #teammrmoore

Jacob McCandless Great credit union. Ladies are very friendly

Joseph Compagnino Very friendly and helpful staff, greatly enjoy the special events they have. Do much for the community.

Lauren Kolachny This location brings the convenience and perks of dealing with a large branch chain but the customer service of a smaller family owned business. While good customer service is always expected, my experience today was beyond just exceptional customer service. The drive through was busy 6 cars or so in line but when it was my turn Brian greeted me with a great attitude and a smile that was radiating through his mask. He thanked me for my patience and informed me he’d be right with me. He was quick to process my transaction and sent me on my way with best wishes. While the interaction was quite short and through the drive through Brian left a lasting impression on great customer service and is certainly an asset to BB&T. Thanks again!

Thomas Lyons I have the pleasure of speaking to Mr. Early About trying to help my aunt get a document she needed. He was incredible and had a wonderful demeanor. He gave us all of the information we need and we truly appreciate it. Thank you!

Jackie Marie I have had to live on $75: a week , it took me literally from Dec 1 , 2023 to April ,2024 of me asking over and over for my money to replace my broken phone they do take out a fee of my money to mail me a check I do not get any statements of what I have each month . Thumbs up it was impossible to receive a call back from them leaving messages upon messages somehow I ended up not having anything saved through this whole time I have been trying to play catch up with groceries personal needs etc since day one until this day September 20 but recently here for the last couple months didnt call backs had been awesome usually the same day or the next day I will receive response get money has become so much easier I have been able to call them tell them what I need how much and they have sent the check out that day or if not by the next day so they have been more enjoyable and more easier to work with so I have to give them a higher. There are still a little something that need to be worked on getting statements each month for how much and where my money being spent how much is saved but I do have a lot less complaints towards them I hope they keep on improving and doing a better job . I do not give a statement saying where my money went what bills are paid what they keep up for me I have requested all months since and was expressed she couldnt I honestly think I have not proven yet I am in the process that money of mine is missing it doesnt add up right .