Fidelity Bank - Scranton Branch - Scranton (PA)

2 /5 Samantha: All I have to say is that parking lot is ridiculously stupid..3 ways out & not 1 can you do a left turn

1 /5 Brianna Reardon: The bank manager was extremely rude and we never have a good experience seeing her. I asked if I could transfer my foreign money and when she couldn’t figure it out she just handed me the money back and said “we can’t do it” . There is foreign currency on the tv behind the tellers of course they can do exchanges, but when she couldn’t figure it out she just said no . Not a happy person to be around . Thanks

5 /5 Tiffany Peoples: Always super helpful between in person visits and over the phone. I love this bank and highly recommend to everyone! Kellsie and Laura specifically helped me with getting a new debit card. They both are very professional and friendly. Felt like I was visiting friends or family. Thank you!

1 /5 Ariel Matticks: The manager at this location is extremely rude. I didn’t get a chance to fill out a deposit slip, as the line was huge. Due to COVID, I did not feel like being around other people filling it out. She says to me in a passive aggressive tone, “It really helps when you have your deposit slip filled out, especially when there’s a line.” I was at a loss for words, how unprofessional and unacceptable for a manager. I had a cash deposit, and a coin deposit. She had no idea how to put these two things into my account, and had to ask a regular employee. I’ll tell you that girl should be promoted to manager. I don’t know how a MANAGER does not know how to do a simple deposit. I felt like a bother to her, nothing about her was welcoming or inviting. I never had such a poor experience in my life. Absolutely pathetic. I plan on moving to Chime or Wells Fargo down the street…

5 /5 Donna Cadden: Customer service is phenomenal. The tellers and staff are courteous, friendly, knowledgeable and respectful. They are always willing to help. They treat us like we treat our customers.