Dollar Bank & Loan Center - Pittsburgh (PA)

5 /5 Ron: Had a truly great experience thanks to Kasey at the Pleasant Hills branch today. She went above and beyond by working through her lunch to help me open a new CD account. Her professionalism, kindness, and dedication to excellent customer service was very much appreciated. It’s rare to find someone so willing to prioritize their customers like she did. Thank you, Kasey, for making the process smooth and stress-free. Keep up your hard work and commitment! Highly recommend Dollar Bank, especially with employees like her on the team.

1 /5 Rick Bowers: 2 managers 6 people working only 1 doing work dont go there if you need to be anywhere that day

1 /5 Mariana Olmeda: Been with the bank for almost 6 years. Called to see if an Overdraft fee could be removed, since I had never asked for that in the past. Apparently, even though I didnt have any money on my account and opted out of the overdraft protection, a charge was processed and paid. Apparently the charge showed as a "recurring payment" even though it wasnt and they let the transaction go through. Was told that they wont remove the fee because of the way the transaction was identified. I have never called for any issues in the past, and the moment I need the bank to help me with something menial (for them anyways, $36 is a lot of money for me), they refused to help. Basically, if it hadnt showed as "recurring" then they would extend the courtesy...maybe. Its always something and the customer is always the one that looses in the end. Currently shopping for another bank.

1 /5 Dan B: Been waiting for 10 minutes and the clerks dont acknowledge customers all I need is some quarters and no one in front of me Im just standing in line there is no urgency to help at all others have been waiting in chairs clearly management doesnt help out the clerks to get their job done in a reasonable time