Delaware County Assistance Office - Chester (PA)

1 /5 Mike: Submitted the renewal application for my grandmothers benefits 2 months ago, back on the first week of June, as of today, August 5, the application still has not been processed, the case worker, a Miss Gordon, calls once super early in the morning, asking to return her call, then proceeds to never answer despite calling 30+ times My grandmothers benefits were set to expire on July/31 and this is the same exact BS that happened last year as well where the case worker then never got around to processing it, and my grandmothers benefits ended up lapsing for an entire month

1 /5 Caitlin Berry: Horrible experience, I just moved into Pennsylvania and need medical insurance asap. In all my life I NEVER thought trying to apply for benefits with this company would be complete hell. Not only do you have to spam call just to get ahold of a person because they dont respond to voicemails and they get upset at you for doing so. Especially one of the female desk workers who was supposed to be my case manager and has been rude to me ever since her first phone call with me. Doesnt give direct info on what to do, isnt kind when asked to speak up. She argued with me and wouldnt let me explain and when I did her reply would be that its not their fault and so on. Im trying my best here to get help so I dont get very sick from my health problems and I get treated poorly from someone who has a VERY important job.

1 /5 Jonathan Turner: The staff at this location never return phone calls. Thats my biggest complaint. They are either short-staffed for the case loads they have or are just unprofessional. Their needs to accountability when it comes to any profession public or private or this inefficiency will continue.

1 /5 Aaron Hess: State of PA tells me to contact my CAO to cancel my kids CHIP benefit (I switched to employer insurance). Ive called 20-30 times in the last year and nobody ever picks up. I keep getting kicked back to the state answering message which drags on for like 8 or 9 minutes and never gives you the opportunity to leave a message. I keep not renewing my benefits and they keep NOT CANCELLING. But i keep getting letters threatening to cancel if I dont renew. I suppose I gotta take time off work to go down there and try to talk to someone in person. Oh, and I got locked out of mycompass account and cant get in that way. No help trying to get back in.

1 /5 Lisa L: You can’t send a fax because they must take the fax line off I’ve been trying to fax a letter there for two days and it never goes through. I called and left message to call me back so I can fax it to my caseworker no response for the most part. My caseworker got back to me the other day right away, but I’m trying to reach them. This letter has been by Friday or I’ll lose my benefits and then it’ll be my fault when I’ve been trying