Upstate USA Insurance Agency LLC. - Tonawanda (NY)

Ali Duvaras Emmanuel was fantastic to work with! He was fast, efficient, and extremely knowledgeable, which made the entire process seamless. He answered all our questions with confidence and clarity. Highly recommend him if youre looking for excellent service and support.

Hope Eiley I had a truly wonderful experience! When I thought all hope was lost getting an affordable quote I took a chance and came here. Ruth was patient and kind, and thanks to her I was able to insure my car. Overall it’s a very convenient and professional establishment. I’ll definitely recommend this place to anybody!

Benjamin Gerardi Extremely friendly and helpful. They also have great Black Friday deals in Membership.

queenasia marshall The first thing that stood out to me was how incredibly clean and well-maintained the office was that made a great first impression! The staff were just as impressive being very warm, professional, and welcoming. A big thank you to Linda and her amazing team for creating such a positive experience. Sophie who helped me as well big thank you to her she was very professional, patient and helpful.

anthony scordino The ladys here are so sweet. Fast. One call, 5 minutes, the next day had amazing priced insurance compared to what I had. They are sweet, helpful, and do their jobs well. Id recommend.

Timothy Wendling Joe and Helen are the best. They take care of us extraordinarily well!

Jennifer Convertino-Blackmer Excellent service. I highly recommend.

Lisa Murray I was in an impossible situation. I had an insurance company for 7 years. They were not renewing people because they were going out of business. It ended up being a godsend in the end. However, when I called around to get new insurance I found out that my old insurance company did not do me any favors. It was so defeating. The quotes I was getting would have sent me into bankruptcy they were so high. Then my friend told me about Freeway. I’d never heard of them and did not know what to expect. I called on a Saturday morning and had insurance that afternoon. Melissa was my agent. She was so nice, so personable. She was relatable and I could tell she knew what she was talking about and wanted to help me. I am not joking I am paying $800 less than I was before and I have more amenities with my package. It doesn’t hurt to give them a call and get a quote. And if you take my advice ask for Melissa. I’m sure others are great there too. However, she said she would follow up with me in a week and literally 7 days later on the dot she called me to see how things were going. You do not get this kind of service anywhere anymore.

Emily Beretvas I’ve been working with this locally owned business for many years now and never once had a bad experience. All of the staff are so helpful and informative. I would 100% recommend working with this company.

Alexandria Kelly I was initially overwhelmed by the sheer number of insurance options available. Reliable Insurance Agency NY was a lifesaver. They patiently guided me through the process, explaining everything in clear, concise terms. They even took the time to compare different policies side-by-side, highlighting the key differences and benefits of each. Thanks to their expertise, I found a policy that perfectly suits my needs and budget. Im incredibly grateful for their personalized service and would highly recommend them to anyone seeking insurance. I recently experienced and was understandably stressed. The entire claims process was surprisingly smooth and efficient thanks to the incredible support I received from them. They were incredibly responsive, keeping me informed every step of the way. They proactively addressed any concerns I had and even went the extra mile to ensure a timely resolution. I was truly impressed by their professionalism and dedication to their clients.