Susan Gross Attorney At Law - Monticello (NY)

1 /5 Dawn Sanchez: I first used Susan Gross’s services in 2020 for a deed transfer and was very satisfied, so I chose to hire her again for forming my PLLC. On April 12, 2024, I spoke with Ms. Gross about forming my PLLC. She sent me the bill, which I paid by check sent to her Monticello office; the check was cashed on April 24, 2024. On May 6, 2024, I received a worksheet requesting standard information including business name options, registered agent, address, and profession. I completed and returned this on May 13, 2024, and Ms. Gross acknowledged receipt. My first follow-up email was on June 27, 2024, asking about the timeline and if my business names were accepted. On July 1, 2024, I was told “we will follow up today.” On July 2, she responded saying she couldn’t provide a timeframe but that the PLLC was submitted for approval and name conflicts were being checked, noting “it’s only been 6 weeks so far.” I followed up again on October 10, 2024, and was told the state was still reviewing. On December 3, 2024, I asked for updates on progress, check status, and which business name was presented. On December 5, she clarified the state does not cash the check—it is processed by a filing service using her credit card—and said we were waiting on Department of Education approval. I inquired again on March 7, 2025, and was told they were still waiting on the Department of Education but would follow up. My latest follow-up was on May 23, 2025, and I am still awaiting a response. It has now been over a year since starting this process. I understand PLLC formation can take time, but colleagues in my field who filed on their own received approval within 3-4 months. I understand the filing can be complex, I hired Ms. Gross to reduce risk and ensure proper registration. The prolonged delay and limited updates have been frustrating. I would like a clearer understanding of exactly where my PLLC formation stands in the process so I can decide whether to pick up where they left off and request a refund for a portion of the retainer—or request a full refund of the retainer if no work has been done and start the process on my own. I appreciate Ms. Gross’s initial professionalism but hope this feedback is helpful for others considering her services.

1 /5 Guillaume Delmas: Had hired her for the purchase of my house 2 years ago. I had to let her go and change lawyer because after a month she had no even done anything with the closing contract. She was useless, arrogant and incompetent.Be very careful before signing a retainer with her .This is how she makes her money.

5 /5 Joyce Miller: Susan has been amazing in helping my mother with all of her legal issues. Susan and her staff are very caring and understanding. My mother was certainly lucky to have found such a wonderful attorney!!!!!

5 /5 Susan Personal: Im sorry but Mr. Delmas is mistaken. He hired me on April 6, 2016. I received the contracts from the sellers attorney on April 16th and immediately forwarded them to Mr. Delmas. The Rider was done in 3 days. On April 23, Mr. Delmas did an inspection of the property and sent me an email on April 25th canceling the contract. I received payment for my services on May 2, 2016. Im sorry but he must be confusing me with someone else. I never heard one bad word from him and he never objected to my fee. ?????

1 /5 Serge Somrov: Absolutely useless, unprofessional. Demands a retainer and sends an illiterate contract which, by the way includes an arbitration clause. The attitude is best described as an uncaring and arrogant. I would avoid at all costs.