Roy Reeve Agency - Mattituck (NY)

1 /5 Theresa F: If I could leave zero stars, I would. My experience with Roy Reeve Agency has been nothing short of a nightmare. I was in the process of buying a home in a 55+ retirement community and urgently needed affordable homeowner’s insurance. A friend referred me to Roy Reeve, and I spoke with Peter, who clearly struggled to understand basic details about the property. Despite a rocky start, he later called with good news—he found an affordable policy and we agreed to meet to finalize things. He never showed up for our meeting, and I ended up driving to their offices instead. When I got there, I met with Susan C., a manager at the agency who took over and confirmed the policy Peter provided was incorrect—wrong address and wrong coverage type. Susan said she’d fix it, but the price jumped from $759 to $1,201. I agreed, left a signed check, and assumed it was settled. After my closing, $2,024 was withdrawn from my bank—not the agreed amount. Susan blamed it on a mistake and promised a refund, which took weeks and numerous follow-ups to finally get. Then came the worst part: the policy was canceled because they classified my condo as a trailer, despite me being clear it had a foundation and was not a trailer. I had to scramble for new homeowner’s insurance within 30 days. My last phone call to Roy Reeve Agency, I spoke to Melissa and I requested to speak with the owner for resolution and some kind of compensation for all I went through. Melissa just kept saying that she was arguing with underwriting about my condo being a trailer. Are you kidding me? How does this agency not know how to insure people properly?? For a company with over 100 years in business, this was a disgraceful and stressful experience. Avoid them if you want competence, clarity, and professionalism. They were a complete headache!

1 /5 Sianna Renee: We will no longer use Roy Reeve due to their unprofessional conduct and unacceptable behavior. Others should be aware of this before considering their services. Our experience with the company was marked by disrespectful communication from employees and an organizational culture that tolerates such behavior. The president of the company displayed ignorance and racist attitudes, which are completely unacceptable. Professionalism, respect, and inclusivity are critical in any business relationship, and Roy Reeve has failed on all fronts. We strongly advise others to think twice before engaging with them. *Update and response as of March 13th, 2025 stated below:* Let’s be clear—your racial comments toward my mixed-race boyfriend were unacceptable. You said, and I quote, ‘Youre not Black, but your shirt is Black.’ For a company that has been in business for 100 years, it’s disappointing to see such ignorance from its leadership. We approached you to resolve an issue regarding your employee’s online disrespect toward us. Despite bringing this to your attention, no action was taken to address the issue or hold the employee accountable. Instead of handling the situation with professionalism, you chose to respond with insults. This is not how a company that claims to uphold the ‘highest standard’ of professionalism should treat its clientele. Your company’s lack of professionalism and disregard for respectful customer interactions is deeply disappointing. The failure to take responsibility or offer any form of apology speaks volumes. Needless to say, we have chosen to take our business elsewhere.

1 /5 Rio 2117: I was very disappointed in the customer service here. I spoke to one of there agents in regards to my homeowners insurance policy, I wanted to make some changes and she told me I could not before even looking at what i was asking. Rather than explain things she gave me an attitude and tried to bloe me off by sayin: “how about I have the other agent call you back in 5 days.” She then proceeded to tell me that i signed a contract in regards to one of the subjects I asked her about which I did not and asked her to show it to me which she couldn’t. I informed her that my policy had nothing of that in nature and she couldn’t produce that but blew off my questions about it. She further continued to interrupt me and ended up hanging the phone up on me. Very disrespectful. I am changing my insurance just because I do not want to have this broker handling my insurance policy. I am very upset with them to say the least.

5 /5 Natasha Tracy: Roy Reeves Insurance’s Ceo and Director for Health and Safety at all times Stellar outreach of Excellence Ranking #1 Insurances Homeowner Vehicles Jewels~~~~ Claiming A+ Honor Roll in performances. Backed by The Gallo Family tapestry of riding in fashion only Infinity made…strongest coverage and intellect platform to protect you & your family’s future… B2b Lifetime Salesman MG Sr. & Mrs. DG Alumni managerial skills in business & performance backed by MGallo Carpentry Inc. Incorporated coverage for your finest and rarest beauty in estate engagement ring covered and clarified by World-class in business ethics Choice 50 Co. ++++++++++++ Join in the linked in movement across the county Hoops for Hope A family established foundation to rise up against Breast Cancer ♋️ TeamUp4Community.org Support this cause to raise awareness and inspire the Andrew & Jen Gallo of Li Mccsd Teachers “””””” go on the link… Pg2. Boys Basketball Hoops for Hope put in your email until Thursday 8pm Slam Dunk mission to win the game of basketball ball etiquette taught principles in education of Mccsd NHs Coaches Selfless Acts of Honor Service Kindness Just one email away of bringing them into 2nd -1st place

1 /5 Jon Graziano: My husband and I called to get an insurance policy for homeowners and Tom the owner was rude and disrespectful. When we were transferred to his office he picked up the phone asking who it was. When we told him who we were and we were referred to him his answer was “ yea and”. I said is that how you speak to new customers? He told us if we didn’t like his attitude we can go somewhere else. Which we did. When I called back to confront him on the phone and said I don’t like how he spoke to my husband that’s when the other staff laughed and thought it was a joke. Making disrespectful comments in the background ..