Phillip Tyler: Allstate Insurance - Oswego (NY)

Saltzman Mike (Magitek) Context: Policy lapsed due to mistaken non-payment. The account was linked to a bank account which was compromised and closed and i forgot to update payment and missed the letter letting me know. Thats my fault... ...But being told straight out by Tom, our agent of 7+ years, that "i cant help you, go find a new agent" as his reply when I asked how to fix this... strikes me as just awful form. Told my new agent about this situation, and he said: "Why wouldnt he have called you to let you know there were payment problems...? or just helped you get payment straightened out when you brought it up?" Good questions, I wondered the same thing. 3 Star because as awful as I think the relationship ended, the 7 years we worked with Tom were fine.

Kathryn Bunyan-McClendon I’ve started with State Farm car insurance when I turned 19 in Ontario, Canada and it was stellar. I moved to New York 20 years ago and my Canadian Agent talked to my US Agent and I’ve continued to have excellent service. When I bought my first home State Farm was at the top of my list. My experience has been consistently positive from the very beginning, In particular Dan Schmidt’s group has been with me through the collapse of my front porch awning, a winter storm tearing away the gutter, a fender bender (not my fault) and a chipped windshield which they handle with empathy and swiftness. Dan’s agents are knowledgeable and genuinely helpful (especially Cassandra). Their rates are competitive, and I have never even thought about going anywhere else. If you’re looking for an insurer that combines excellent customer service, a great mobile app, and dependable coverage, State Farm is it! “Like a good neighbor”

Areli Alavez I’m happy with my decision to switch to this agency. They were responsive, patient and helped me secure great coverage at an affordable rate. I can’t recommend them enough

Patty Scheele Spoke with Natasha today and received good news that my insurance has gone down since both my boys came off our policy and got one on their own. Natasha was very polite and kept me informed throughout this process. She was professional and helpful to completion.

Keith Mazzo After purchasing my first business, Nate and his crew at Anderson-VanHorne went above and beyond. Multiple policies, needing so much time and explanation they were more than patient and informative through out the entire process. Thank you to all at the Victor, NY location!

Idania P. Very reliable, they are there all year round.

Rebecca Bell The customer service is top notch. They always answer their phones. I love how they work with me to help me get coverage thats just right!