OneMain Financial - Rochester (NY)

1 /5 W. Sean: Terrible customer service, the loan officers are very misleading with the details. They collect your data just to deny you the loan and my finances are in good standing. Scam in my humble opinion.

1 /5 Aaron Huck: Terrible service! Sue is extremely rude. Then they put me on with another lady who was using rude comments towards me rather than work with me. If there was another company to work with right now I definitely would. This is worst customer service Ive ever had. Maybe be respectful for your commission instead of acting like its owed to you.

1 /5 tameka Jones: If I had the option to give 0 stars I would.Sue was rude,dismissive and at times passive aggressive didn’t even seem like she tried or even cared to assist me.Overall all just ABSOLUTELY HORRIBLE CUSTOMER SERVICE .For me it’s about treating people with RESPECT and DIGNITY as a HUMAN BEING whether you are approved or denied! Not to add I got a letter saying I was pre-approved and had a loan with them before that I paid off.I worked with Samantha who went above beyond and was so kind and respectful.This new staff they have now really need training and need to work on checking their implicit biases or do a better job at hiding them! I’m disgusted! Life circumstances can change at anytime for anyone!You never know what someone is going through so this staff could really use a lesson on empathy and compassion also consider how they would like to be treated.IT COSTS YOU NOTHING TO BE KIND!!

5 /5 anth lib: I had a great experience with Sue. She was very patient with me n got the job done .it was all good.a great day

5 /5 Lindsay Dailor: I have had the opportunity and pleasure of working with Brent at this location and could not be happier with my experience! He was extremely polite and efficient. The whole process was so easy and very fast. Thank you Brent!