Rebecca Lynn I understand that people are human and that they make mistakes but when the mistake is on your end you dont be rude to the individual that is on the other end of the mistake. A substitute delivery person failed to realize they had a package for our stop and marked the package as being undeliverable and therefore instead of correcting their error just left it till the next day which probably reflects the training they received. If its not necessary, items in the package dont really need to freeze so I figured that the person delivering had to return at some point so I stopped at the post office to inquire as to whether I could pick it up instead of waiting for the fairly expensive contents to be delivered the next day and trusting in a service that obviously isnt foolproof. At the time I stopped into the post office I spoke with an older individual, a little shorter with tattoos on their forearm and short hair; they were not the friendliest to say the least, and they informed me that the delivery driver wasnt back yet. OK great. So I requested of my mom to stop and see almost 2 hours later, right before the post office would be closing for the day, and see if the driver and the package made it back yet. When my mom stopped she dealt with the same individual who felt the need to be even ruder to my mother and exclaimed that "someone had JUST been in an hour and a 1/2 ago to ask the same thing". Good, because due to incompetence somewhere in your system that expensive package is floating around in your possession longer than it needs to be, the error was on your end so there was no need to be rude to the individual trying to help you correct it. Youre a government employee, you really need to treat customers with respect. I have spent almost thirteen years in customer service and I am well aware that the way that individual treated me, and especially my mother, is not approved of by any place that employs people, Im sure especially a government entity. Im sure that the employee had lots to do in their day but all they had to do was say "sorry maam the driver isnt back yet" there was no need for them to say any more on the subject and definitely no need to say it in the tone with the level of attitude that they said it with. Though I have dealt with this person in my service job and I can say that its not just there its literally everywhere that they are the most unfriendly individual and probably shouldnt be in that position.
2 /5
