North Country SBDC - Canton (NY)

Cilia Umana What can I say, this Ria is fantastic, reliable, and always moving at a fast pace to make sure everyone is attended to, promptly. I love the ladies, they are all assets to this branch. I have tried other branches before and I cant seem to find one that beats this location 79-13 37th Avenue Jackson Heights. Great work ladies, hoping your employer sees the amazing work they pull as a team, they are all always willing to help with any inquiries and corrections if need be. I have always been attended by Luz, Karina, and Silvia who are simply outstanding professionals, I am sure the other ladies are as great but these have always stood out to me. Thank you, Ria for all the years you have diligently handled my needs. I highly recommend this location to all.

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.

peg margaret Al and staff are excellent to work with no matter what your situation. Their knowledge of investing has been a boon to pulling our bacon out of the fire when the economy takes a downturn and given us a solid retirement plan when we had none.

Mark Friden Mr. McBride is very professional, while also being friendly and approachable. He always explains things in a very understandable way.

robert delaney Shaun is extremely knowledgeable on all aspects of tax preparation. I felt he helped me get every last penny due to me !!!! Highly recommend !!!!!

Michelle Bortle When I walked into the bank samantha greeted me with a smile and was so nice also John is AMAZING willing to help with any problems with a smile thank you