Northwest Bank - Lockport (NY)

1 /5 DVSH716: Very rude staff if your calling with a problem they caused the lady who picks up the phone gives you a nasty attitude and hangs up in your face, they refuse to answer questions about your own money they are an absolutely terrible bank that needs to either be re staffed of shut down entirely they are extremely rude and unprofessional. Id give them a negative 5 if I could they are seriously the worst bank Ive ever experienced.

1 /5 Kristen Edsinger: Less than helpful. My Dad recently got admitted to a nursing facility in FL where he lives part of the year). He wanted to add me to his account to pay his bills. I have a power of attorney which could easily be faxed or emailed. But they told me thats not possible because I would physically need to bring it into the branch (I live in WA state, no locations) and suggested he close his account and go elsewhere. His social security and military retirement are direct deposited in this account that hes had for years, which would make more complications. Definitely not customer service oriented. Hopefully they never have to deal with a situation like this themselves.

1 /5 Tim Sonker: Spoke to a Brenda, very rude and gave me attitude from the moment she picked up and asked for my name. Basically, if you call past banking hours there is no one there with any actual authority to do anything. All they can do besides helping you with account settings is email your branch. Definitely switching banks, it seems once a year I have an issue and Northwest Customer Service is unable to help in any fashion and I end up having to go in the branch anyway. Wish they never took over my First Niagara Location. Wish my location was one Key took over so I never have to deal with Northwest again. Lost my service and I will be certain never to recommend them to anyone.

5 /5 putrid filth: Not sure of one of the bank managers name but he was really helpful resolving an issue with my elderly grandmothers account, very professional and compassionate. Some dude with red hair and a beard? thanks dude who ever you are!