5 /5 Gerald Sturgill: Lena was super helpful, friendly, and very knowledgeable. I had concerns and questions about starting a new policy for my vehicle. She was able to listen to my concerns and address all of my needs. She is an all-star and so wonderful at her job. I had switched from Progressive after they started providing me with worse service, and I was reluctant to switch, but she made the process so easy, and I was pleased with everything.