1 /5 Jessica S: Ive been with Key Bank for 5+ years. This location has rude tellers unless youre a local or "look like" one. One teller pretended to be busy as I waited but was suddenly free to help the next person as soon as someone else called me over. The person I spoke to wouldnt make eye contact with me and acted terrified the whole time. Then I waited and waited to speak to someone at a desk but no one called me over. I eventually left this branch without being helped and drove 40 minutes to the Bausch and Lomb location in Rochester so I could be helped by people who could actually do their jobs. That experience was MUCH better and everyone was friendly and helpful, including the security guard! I wont visit the Geneseo branch again. Just replace the at this branch with machines. Im pretty sure the service would be quicker and probably friendlier.
