2 /5 Justin Abisror: The receptionist was wonderful, the office was clean, and the lobby had free coffee… but beyond that, I can’t recommend this firm.
My husband and I requested to review our final draft before submission (if you’re reading this, make sure you do the same!)
When we received it, there were countless typos & major errors…. wrong ZIP codes, my birthdate incorrect, and even a passport expiration date listed as the issue date, which could have gotten our case denied immediately.
Instead of fixing these, we were told, “We’re only human, we make mistakes too,” and expected to proofread everything ourselves at home, then email them our corrections.
After hours of stress, we submitted our revisions.. only to find many were ignored, leading to 5 rounds of back-and-forth revisions. We eventually had to go in person to finalize everything because even the “final” version still had mistakes.
Most of the staff were friendly, but the person handling our case seemed impatient, as if we were taking too much of their time. For the price we paid, we shouldn’t have had to do their job for them.
If you use this firm, triple-check everything yourself. Their mistakes could have cost us everything
