Freeway Insurance - Rome (NY)

Thomas Armitage Does this place even exist?

Big Dee My first time dealing with the folks at GEM Agency! I only knew about them through their informational flyer in my mailbox!! I decided to call them, and a wonderful young lady answered! Her name is Ana! She was very friendly, informative, and professional!! She fought for me to get a great rate, and I now am a happy customer of the GEM Agency!! I plan on sticking with them for years to come!! The GEM Agency really is a GEM!! Thanks Ana! Youre awesome, and so is your friendly canine companion!! I HIGHLY RECOMMEND THE GEM AGENCY!

A Y This is a very reliable, customer-oriented and approachable agency which provided excellent service to me at all times. I like to single out Carl and Mily who have always been very nice whenever I approached them for service requests or enquiries or claims. They would respond to me immediately and assisted me in all my insurance matters. Whenever i need insurance covers (be it for property or car, I would get from them. I would strongly recommend this agency to any customer who needs insurance policies.

Ron Linhart I have been a customer for about 20 years for my home, auto, rv, boat, motorcycle, and business. Insurance is the biggest expense I have, although a necessary one. Recently I have been thinking about getting other quotes. Before I could do so I had a tree fall on my home. I was advised the best way to take care of the damage and emailed receipts for several thousand dollars the following week. The NEXT DAY Debbie called me to pick up the check! Paid in full, right out of her account. Unbelievable customer service, right? Well I lost the check. I called her this morning to ask her to stop the check. Later the same day I had a new check in hand. I asked to pay the stop payment fee, but she wouldnt take it. I decided I dont need to shop for insurance. I dont know if I could have saved a few bucks, but I do know that the service Debbie gave me is the reason I have insurance in the first place. Thank you Debbie!

Alex Bourcier Excellent service.

Shane Killigan Joe is a great broker. Gets you the best deal, he gets you everything you need. Very good results and very proffesional

Matt Varu Great service

Andre Henderson Matt was very professional and helpful super easy headache free process

Momoko Nakafuji Martin is a wonderful insurance broker. He was very friendly and informative, helping us with our specific insurance needs.

Jonathan Matala Max and I have been working together on a personal and business level for several years now and I cannot express enough how great he and his team are. I would highly recommend him to anyone!