Five Star Bank - Geneseo (NY)

1 /5 Erin Weidman: Called 1/2/24 due to fraud charges on account, branch manager Heidi was to order me a new card and was to receive it in 7-10 days. 10 days later still no card, called 1800 number and well Heidi never ordered my card, card was to be mailed overnight, low and behold no card received the next day, called back was told it was coming fed ex and needed to be signed for which no one even mentioned that to begin with. I was told that FedEx would leave a card saying that they tried to deliver something and that if I wanted I could leave a note and have FedEx leave my debit card on my porch since there would be nobody there to sign for it, well three days later FedEx hasnt even attempted to deliver a card I was not provided with no tracking number so I cant even track to see where its at or call FedEx. Called the 1-800 number back and nobody can tell me anything 19 days later still no debit card and cant pay my bills and no one has any answers.

5 /5 Dallas Jones: Since starting work in the plaza, Im at the bank frequently for my job. They are the kind of staff everywhere should employ. Friendly, kind, fast, and efficient. The two younger ladies (the ginger with glasses and the other one with streaks in the front of her hair) are always so passionate! Smiles galore. Theyre considerate, attentive, and they make me laugh everytime Im in. Also, the other lady with the cutest little curls and is usually wearing some of the prettiest jewelry to man... She cracks me up! She recommends me movies to watch when I get home after work, and theyre always good! Overall, the staff here are the best in the business. Would 100% recommended switching to this bank, because theyre just better!

1 /5 MEREDITH LINDEMAN: If i could rate this bank a 0 i would. Absolutely rude and disrespectful to our folks who are disabled and unfortunately bank with them.

5 /5 James Pearston: I love this bank! They are always friendly and helpful. The branch manager is always willing to help me with financial conundrums.

1 /5 Patrik Backus: I went into the bank the other day to open an account and get my debit card ordered and he was so rude he was telling me I could not do it for me because he was training and I asked to speak to a manager and he said he was the assistant manager and would not go further he also said that he didn’t want to take me and told me to go to another branch and was so rude to me someone needs to fire this dude that is not how customer service should be