First New York Retirement and Investment Services - Albany (NY)

Wendy Roth I was going to Catholic Charities in Lockport on a regular basis and then all of a sudden all the counselors where leaving. Two weeks before my counselor left, she said she would talk to someone in the Albion office to she if I could transfer there. She called and the person never called her back and I called the person and it took two weeks for her to call me back. It the meantime I did get connected to another counselor but had to wait a month before I could see her. I was leary to get hooked up with Catholic Charities in Albion in case their office would close down too. I want you to know whatever is happening with funding that you put your clients at a high risk. I am going thru a crisis and I had to wait a month to see someone and then on top of that I will have to start all over again developing a new and trusting relationship with my counselor. Going thru this gives me high anxiety and I usually end up losing ground with the progress I have made. Needless to say, I will not recommend Catholic Charities to anyone I know. You just rip the carpet out from beneath us and think that some of your clients will not suffer. I just wonder what happened to all the other clients that were being seen in Lockport because there are not a lot of places to be seen in Niagara or Orleans country. I live in Medina so Lockport worked great for me. I hope this gives some of the higher ups at Catholic Charities something to think about when you make decisions that affect a lot of other peoples lives.

Dallas Jones Since starting work in the plaza, Im at the bank frequently for my job. They are the kind of staff everywhere should employ. Friendly, kind, fast, and efficient. The two younger ladies (the ginger with glasses and the other one with streaks in the front of her hair) are always so passionate! Smiles galore. Theyre considerate, attentive, and they make me laugh everytime Im in. Also, the other lady with the cutest little curls and is usually wearing some of the prettiest jewelry to man... She cracks me up! She recommends me movies to watch when I get home after work, and theyre always good! Overall, the staff here are the best in the business. Would 100% recommended switching to this bank, because theyre just better!

George Williams ZACHARY FUTRELL is thee man. He saved me 15k on car and renters insurance. Its a big difference when People help you the right way and are not trying to Sell you their brand. Keep up the amazing work.

Rosemary Batiste I utilize the same rep every year. The service is impeccable and the secure feeling I have in knowing that my joint tax return has been completed with the utmost confidence. Maggie Miller is awesome. I look forward to doing my taxes and working with Maggie again next year.

lily white I needed open an checking account and asking questions about my car loan, visited this branch first thing in the morning. As soon as I walked in, I was greeted by a bank specialist, didn’t have to make appointment he looked at my ID and tell me to sit down and I will be the next to be seen. I had Mr. Walter helped me. He was very efficient and made everything very quick and he also answered all my questions and explained a lot of things addition to my questions patiently just in case I get confused in the future. I saw some negative reviews before I visited this branch, but I think I had a great satisfied experience personally. Good luck Mr. Walter. Hope to get help from you next time.

Matthew Liddiard Very personable, listens to your plans and gives you good advice to reach your goals. Excited to plan for the future with JT.