5 /5 Joshua Gardner: Leigh-Ann did an amazing job helping me through the whole process from start to finish. And was very helpful resolving concerns that arose from the process.
1 /5 Evan Alhashimi: They provide prequalification then after signing the contract. They are Rejected and I lost 5000 for the contract
Matthew Guido I went here yesterday. Couldn’t have been better service. The manager really helped even when I was rude. She was professional
And at the end of it I felt we were all cool. I appreciate them putting up with my attitude. I hope they know I meant that apology bc I’m sure they get crap all the time being the nature of the business. I felt wrong to give them more crap but they stuck with the transaction and made it happen. I appreciate them. A+ service as well from the other associates
Jeff Bell My father-in-law had his retirement account transferred by his ex-employer to Fidelity from another financial services company. It was a somewhat complex situation. We went into the Albany office and, although it took two hours, Lilien was very helpful and did everything that she could to help resolve the situation. Dealing with Fidelity can be complicated, but so far I have had only positive interactions with this local office.