Facets Fine Handcrafted Jewelry - Brooklyn (NY)

Donna Stern Jesse is always amazing when it comes to buying gifts. She seems to know exactly what I want even before I do. She has amazing taste and she is so respectful of my price points. My two best friends are always thrilled when I show up with a Jennifer Miler bag for their birthdays. Jesse makes it so easy and she gets it every time!

BRUCE Hines Very professional

James Pusateri I haven’t had much experience with jewelers until recently. I bought my fiancés engagement ring through a custom ring designer and purchased a warranty to cover pretty much anything. When a couple of the prongs on her ring bent, I submitted a claim and the warranty company told me to go to any jeweler for a repair. We walked into Jered Jewelers in consumer square on Niagara Falls Boulevard in Amherst, NY. We were greeted by one of the top three customer service people we’ve ever had the pleasure of meeting - Neil Gablenz. He greeted us and made us feel right at home, during what was a stressful time - having brought a very important piece of jewelry in to be repaired. He assured us that we were in good hands, and he was absolutely right. We left the ring and were told it would be ready in about a week. Not even five days later, Neil called and told us it was ready to be picked up. We came back to pick up the ring, and met with Neil again. Still charming, still friendly, so it wasn’t just a one off day that we met him and were absolutely pleased with his customer service oriented mentality. He is the real deal. The repair was perfect. We were so happy with it that we decided to pick out our wedding bands right there in the store. Neil spent a good hour with us as we looked over what felt like every ring in the store. We decided on exactly what we wanted and placed our order. These were being made to order so we were told they’d be ready on August 6. We received a call from Neil on August 3 that they were ready (three days early) so we went in to get them. The rings were as beautiful as we’d hoped and Neil was right there with us as we tried them on - and he shared in our excitement. Great job all around from customer service to quality of the jewelry itself. We are fans of Jered and it’s largely due to Neil as the face of your company that we first met, enjoyed seeing again, and look forward to seeing when we come back for future jewelry needs! I know this is supposed to be a review about Jered Jewelers, and I may have made it a bit of a review about Neil, but as long as he works there - the two go hand in hand to me. 100/10 highly recommend! Customers for life.

Josh wagner Rob the owner and his wife were very nice to deal with. By far the best place in the western New York area. Rob was very care and he helped my brother and I put a lot with an estate. Thank you cm gold!

Lovely Lynnie Upstairs there are different sections for different types of handmade trinkets and accessories! I saw handmade jewelry, soaps, candles, clothes, and more. Downstairs there were even more variety of shops to look through! Each shop owner I met was so passionate and sweet. There were more curated clothing, jewelry, and accessories there too! For anyone who adores handmade, vintage, and y2k aesthetics, you should definitely visit!

Peggy S I love that they are locally owned and not a chain; it feels more personable. They are friendly, knowledgeable and very accommodating. Ive used them from just getting watch batteries, or changing a clasp on a necklace to special ordering earrings. They really are helpful and give each customer attention; not pushy. They treat you as a valued customer whether you are spending $10 on a watch battery or $1K on earrings. Would recommend them without hesitation.

Heather I went in yesterday to have my ring inspected and cleaned. I have had a few bad experiences here with staff in the years that I have been having my ring inspected. Rudeness, and lack of a smile, assistance or knowledge. David was a new face there, and what a breath of FRESH air. He was a COMPLETE gentleman! He greeting me with a smile and assisted in the process. He cleaned my ring like it has NEVER been cleaned before at Zales. I had to ask his name so I could write this review. Im not sure of his position with the company, but he should be the face of Zales. Beyond excellent customer service! Thank you David! I appreciate you!