Facets Fine Handcrafted Jewelry - Brooklyn (NY)

5 /5 Betsy Morgan: I bought my wedding band at Facets in 2016 and have subsequently come in for repairs and tuneups. Their jewelry is absolutely gorgeous. I adore my wedding band, and after I banged it up, they restored it and make it look like new. Yes, the jewelry is to die for, but more importantly, the customer service is fantastic. They are attentive, communicative, and customer forward, which I think is the best sign of a lasting business. I am so grateful that this Park Slope institution continues to flourish.

5 /5 Caitlin Sequira: Getting my engagement ring resized here was the best decision ever! I was frustrated with my ring being a size too big, and I went to Facets to find out my correct ring size and resizing options. Irina was thorough in her consultation and alleviated my concerns. She even did a rush fix and my ring was ready before I knew it! It is a bit pricey but the speed, care and craftsmanship is worth it! I cant thank Facets enough for such a wonderful experience.

1 /5 Sharon Hayes: Brought in a repair - was charged a reasonable fee. The stone in this vintage ring fell out again. I brought it back and they said they basically had to remake ring so the stones would not fall out which made sense and they charged me 1000 dollars. I had 2nd thoughts but decided to do it because otherwise I would not be able to wear it. I received it back - a stone fell out within a few months again and they did not stand behind their work. So I paid 1000 for nothing. I would never bring a repair to this place if I were you.

4 /5 Wallace Jensen: Ive had two awesome experiences at Facets this past week. They were able to size my fiancés wedding ring (a detailed band passed down from his grandfather) absolutely seamlessly despite the fact that the ring needed to go down 4 sizes. It turned out to be a little too snug, but they are sizing it back up just a hair for free.

5 /5 Doriya Bolton: Update: After a very difficult experience with a new staff member, the manager personally reached out and helped resolve the issue in a timely and very kind manner. While the issue with the new staff member was not okay and left us feeling terrible, the manager really turned it around for us and showed that facets is still a place that cares about their customers and their jewelry. Thank you to Irina and Gaby for ensuring we have only the best memories attached to our wedding rings. ——— My partner and I recently got our wedding rings at Facets. We had help from the absolutely amazing Gaby. Immediately we felt like she absolutely understood what we wanted and she took so much time with us trying to find the right rings and ended up figuring out a way to use part of my grandmothers ring to make one of them. She also helped us find something within our (admittedly small for wedding rings) budget and we didn’t feel pressured at any point to increase or change the budget or what we wanted. We’re just beyond happy with what we both ended up with, both rings are better than we imagined they would be and they perfectly feel like us. Gaby is a treat to work with and we both really recommend going to her!! I can’t remember the name of the jeweller himself, but the ring pictured with the smokey topaz was made entirely by hand by one of the jewellers there. He did an incredible job and it turned out so beautifully. I couldn’t be happier!! (I’d give to this whole experience 10 stars if I could!!)