Edward Jones - Financial Advisor: Doug Kallet - Oneida (NY)

Christian Da silva Mary Jo from Homestead Funding Corp. has provide an awesome job and support related to my mortgage. Actually since the beginning she always helped me with all doubts, advices related to this process. She is very kind and professional, I strongly recommend her for everyone that need to start the mortgage process.

Kim Parks Have never been involved with such a caring business, the staff bends over backwards to make certain we have what we need.. they take time with me and it is much appreciated.

Tameeka Bethea I had a great experience at the the Brunswick branch for my first time coming in for service. The member relationship manager Katie and staff there were courteous. I regularly branch in Latham and its undergoing many different changes. I found the Brunswick branch exceptional with getting my needs met with their customer service.

Unger Kat (Kat) I switched to key bank from national bank of Coxsackie because my card kept getting frozen for normal transactions. Ever since I switched to KeyBank, it’s been easy. I had to replace my card once due to losing it, and I got it quickly replaced. The staff in Catskill and both Hudson locations are super friendly and helpful. The Catskill branch is where I initially opened my accounts and I have been satisfied using them since. All the fees are fair and they make it easy to have a joint checking and savings and also offer credit card options and loans.

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.