Community Bank, N.A. - Delhi (NY)

Bheshana Ramsaroop Alexander Bresnick (Branch Manager) is really great… Very patient, very knowledgeable and helpful.. Thank you so much for your help. I would definitely recommend anyone to visit the Troy Branch.

Rey Reyes Let’s just say this TD Branch at Pelham Parkway knows customer service very well, and customers best interest. I went in to process a transfer, and the banker Fiza, took me readily within minutes of my arrival. As she processed my wire, she also noticed accounts that were not fitting for me as they were unused, she then proceeded with my approval to close the accounts so that I did not have to continue to pay account fees, and also returned a $30 maintenance fee back to me. She’s is great for spotting the lack of usage and seeking my banking interest. Thank you Fiza.

Lynn Mcdonough Professional Friendly and very knowledgeable Team members make for a stress free ongoing experience!

Felicity Tiberi I came in to get a typed direct deposit form and everyone was very helpful- especially Haley. She was extremely kind and walked me through everything to get what I needed and upgrade my account. I am very satisfied and I would recommend her to anyone needing assistance with KeyBank. Thank you Haley, your help was much appreciated!

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.

Amy Burns Thank you Kaitlin with a K.! Not only did Kaitlin help me solve all 3 problems I had from the lost card, lost pin, and forgotten passwords. I must give a shout out for kindness! Kaitlin was full of positivity and very patient!! Thanks for answering all my questions too! The bank is lucky to have you working with customers!