Chemung Canal Trust Company - Elmira (NY)

1 /5 Dishnitup: I’ve been with Chemung Canal for over a decade. Every time I have any sort of issue with this bank it takes ages to actually correct. Good luck contacting these banks, they send you and your information off to an Indian Call Center (No way am I willing to give them my personal info). This bank is a JOKE and keeps getting worse. Best part is when you do get in contact with the bank, they don’t answer their phones.

1 /5 Jay: Worst bank Ive ever done an auto loan with. Shady, expensive, lots of hidden fees and interests, they dont do ANY refinancing, and their automated system lags and constantly caused late issues, even credit report issues on THEIR end. Sooo glad I payed my car off early just to get rid of them. Will NOT recommend in any way shape or form. Good riddance.

1 /5 Kellen: Call center provides inaccurate information, insisting on forms existing just for the teller to say theres no such form, implying a huge disconnect between those advising customers and those actually helping them. Cant remove a name from an account without closing the whole account, cancel all automated withdrawals and deposits and open a new account. Save yourself the hassle and take your business elsewhere, this level of inconvenience for such a simple request is a mining canary to bigger and more incompetent issues happening elsewhere in the company. Ive been a customer for over 16 years and all I need is a parents name off an account but this level of inconvenience is not worth me giving them my business further, Ill be looking elsewhere for my banking needs.

5 /5 Daryl Davis: CCTC has been my bank since 1985, Ive always been greeted warmly by the staff. I have only had one issue in that entire time. I finance my cars though this bank and have great rates. Getting a personal loan with a low rate was very easy and very little time.( I think I was there for about an hour.) Left with the money in my account. For as long as I can remember the staff at CCTC has always been friendly and helpful. At this point I dont think I would go anywhere else.

1 /5 Brad Golden: Old school bank with antiquated policies in my opinion. I am a 25 year+ customer. This is my primary bank for daily transactions. Service is average, I still need to show Id to cash a check for some reason. Dont get me wrong, I appreciate the level of security. But I once asked what the benefit of using a local bank vs online and I was told customer service. This does not apply to the branches I deal with unfortunately. I have had two personal loans and a car loan through this bank over the years. I recently needed a loan for a home improvement project. It has been 8 days since I applied, no communication whatsoever. I called them and they said they were working on it and it will take a few more days. I ended up going through my online bank and had the money in less than 48 hours. It is 2024, it should not take more than a few days to process a loan. Furthermore, my online institution offers a high yield account with 4.75% Apr. Interest! So again, I ask, why should I continue with local banking? You do not offer friendly service, you lack communication, your process is SLOW and it is downright frustrating to deal with the branches when I do step foot in the office. If you are researching banking options, do look at online options for better service!