Toyota & Lexus Financial Services - Livonia (MI)

1 /5 Alex Senko: You’ll never get a hold of a customer service rep, it’s all automated. There’s not even an option for you to request to speak to a real person. They don’t send out any of those payment booklets that every other financial institution does. God forbid you need to skip a payment, you’ll never reach anyone to get the approval on that. Accidentally paid twice for one month and need the money back? Sorry, you’re just gonna have to deal with it bc you can’t reach anyone. Worst loan company ever, I wanted to rate 0 stars, but obvi that’s not possible. Based off the other reviews, they don’t care to remedy any of these issues either.

1 /5 Alexs Automotive Services: Absolutely horrible I got fed up dealing with their horrible app so I decided to pay off the car. Worst mistake I have ever made They listed it after I paid off as 120 days late with zero balance ie: repossession on my credit report. Do your self a favor and pick different loan company!!!

1 /5 Big Bossgameing: If I could give this place a zero star rating I would. They are the worst Business representative Ive had. I was suppose to receive a check. Do to a issue that happened with a payment. And I was suppose to receive a check. And never got it. I will be taking my business elsewhere when Im done paying off my vehicle. I will prob go to Ford or Chevy dealer ship. Do not do business with Toyota. They are the worst.

1 /5 Eric Mundt: I refinanced and needed a title and a release of lien. The title is done through a third party and after one month of no title I called TFS. They called them and the third party denied the title because TFS did not give the correct information. The rep said she would correct that. Two months go by and nothing. I called TFS about five times to update me and to follow through with their empty promises. In the meantime my credit union that I refinanced through had sent me five letters asking for a copy of the title with their name as the lien holder. Since I was unable to get any of this from TFS they raised my interest rate to 18%. A month later I finally get the title and release of lien and take it in for a new title. The clerk of courts says the title is invalid because someone got another title, which was the previously mentioned third party. They were baffled why this happened. No problem though, she says, you have a valid release of lien. Uh oh, TFS actually signed it Toyota Finacial Services. It’s not valid because a person did not sign it. Here we go again. More phone calls and it was supposed to be overnighted, but never showed up. Now I have to hope it is in the mail. I have bought Toyota’s for over 35 years and am trading my Grand Highlander in for a Chevy Traverse. This whole experience will never allow me to get the bad taste out of my mouth, bye bye Toyota