1 /5 Rachel fischer: I asked for help over the phone, but they proceeded to transfer me to customer service when I wanted to talk to the person from the bank. I had them on the phone, but they did not want to help me, although it is their job to provide assistance if I inquire about my loan. I told them I did not ask for the customer toservice number; I wanted help from the bank itself. And so on, she said, "Im busy with other things." Okay, then why pick up if its your job to assist your customers? It’s your job to help someone when they asked an your going to deny your customer