Genisys Credit Union - Rochester Hills (MI)

5 /5 L T: Tanya Hoffman was ABSOLUTELY FANTASTIC in helping me out with a car loan and line of credit recently! She went above and beyond to make sure all of the proper paperwork was taken care of, doing a lot of it herself even. This process was such a breeze and so very simple with Tanya at the reins! Genisys has always been great with all of my banking needs, and no wonder with such employees behind their operations! Could not recommend them, and specifically Tanya Hoffman, more!!!!

5 /5 Yoselin Caswell: I am beyond grateful for Shawanda Estelle! She was able to help refinance 2 of our auto loans. With her help we were able to cut down our interest rate in half. As of recent she helped us get into another loan. I would 100% recommend her services. She is prompt and communicative. She goes above and beyond for her customers.

5 /5 Heather Marra: Dustin recently helped me with my car loan purchase and opening up a business account. Despite multiple hurtles from my end, he remained friendly, helpful and understanding. Overall great branch and team, thanks Dustin!!

5 /5 SpidersInMyBed: This probably one of the less assuming Genisyss (thats a real word I just made up), smaller and tucked away in the corner of a strip mall but the service is exceptional, particularly Shawanda Estelle. I applied for a small personal loan and she was beyond helpful. She made me feel like I was her top priority and genuinely a sweet, kind person. Several months later my daughter was looking to finance a car and I knew right where to send her, and once again the personal service was outstanding, which in turn made me look good in my daughters eyes. The app is user friendly and intuitive, my only small critique is the ATM. Abit outdated. To make a deposit it needs to feed you an envelope, you fill it out and feed it back. Because of this it has to be manually checked in by staff which takes longer to hit your account which can take a couple days.

1 /5 amat viv: I referred my sister to this branch for a small auto app. I assisted her with an online application, and we followed up the next day to discuss the outcome. I even called the branch and spoke with the SV, Shanika, who also spoke to my sister to add me as an authorized person of contact. She said it takes 48 hours or more to underwrite the loan. The loan officer, Dustin, requested all the required documents that the underwriter asked for. He said the last thing needed was a proof of residence document to get the pre-approval started. Today, we emailed again to ask about the closing process. No reply. We go to the dealership and let them know there is an open app that the credit union is working on. They told the dealer, the applicant had been declined. As an underwriter myself, I was appalled at the entire process and the negligence towards a potential client. It could be a discriminatory situation since my sister is a senior citizen on Social Security disability, and with a heavy English accent. We told the dealership to move forward with another bank. We dont want to deal with such a low level of customer service. She was approved in less than 10 minutes with a bank, not a credit union. Very, very disappointing and frustrating experience. Too bad my mortgage and HELOC loans are with this credit union. Will work on transferring them to a different financial institution, no doubt.