Downriver Community Federal Credit Union - Southgate (MI)

1 /5 Michael Balcom: Terrible customer service. Twice the young girl at the counter on the inside has been rude. The first time I handed her my ID and a check to deposit and stated Id like to make a deposit into my account, but I dont have my account number. She slid my items back to me, slid me a deposit slip and just looked at me. Today when I told her I wanted to close out my account she said, "Do you even have your debit card?", not, "Oh Im sorry to hear that!" Or "What can we do to keep your business??" Nothing. She then went to get approval from another person in one of the glass offices. That lady looked me up and down through the glass, turned back to her computer, signed the paper and handed it back to the girl over her shoulder as she continued to face her computer. Not one person bothered to come and ask me why I was wanting to leave the bank? Ive asked other people, and theyve all said the same thing, horrible customer service and they all left.

3 /5 Chelsea Johnson: I’ve been a member for a long time but running into a lot of issues lately. I hate that there’s no support if you’re not in their hours. Just feels very insecure unfortunately.

1 /5 Gauzy: horrible customer service. disrespected me and when i had questions told me to leave because of the line. the one on west road gives me 0 problems and im always in and out. the asian lady at the front (saying that bc idk her name) gives me and my family issues everytime we go in there. it’s always something new. i’ve been using this bank since i can remember opened my first account with them and me and my family will no longer be going here since there’s always an issue. she literally said she recognized me because im always in there but then wanted to put a hold on my pay check because “there wasnt much activity on my account” even tho she said she recognized me and seen i was pulling money in and out. after i called her out she decided to change her reasoning to “ we don’t recognize you getting checks from this company” when i was literally in their at the beginning of the week depositing money using the same company check. i put money in and out of my account almost every week. she made 0 sense and caused me issues for literally no reason. Then went to west road and they said she did all of that for no reason.

5 /5 Yonn: Every time I go in there to cash my check.. very quick

1 /5 Richard Campbell: I have been a member of DCFCU since 2016. I was very pleased with the high level of customer service I received at that time. Now, I am looking for another credit union because I no longer trust DCFCU with my money. I am afraid theyre going to screw up my direct deposit and heres why; When my debit card expired in February you were late sending me a new one. This caused me to be late for my rent in March with a $50.00 late fee. I still dont have an actual debit card. I have one of those cheap temp Debit Cards without the raised numbers because the real one didnt come till the 8th of march and I was told to cancel it. I got my refund from the State that I literally have been trying to cash for a week. I tried the mobile app and it didnt work. I called DCFCU and the customer service person said to try it again. I did what they said and it wouldnt accept the check. I tried it a third time on the mobile app and it still didnt accept the check.