DFCU Financial - Garden City (MI)

3 /5 taffydog19: Everyone in the branch is nice and super helpful. The reason for the low star rating is because they don’t pay interest like other banks. They payout once a year but that was recently lowered as well. We are moving money elsewhere after being with DFCU for over 49 years

5 /5 Valencia Jones: Everyone was very helpful and kind. I was really needing a financial matter taken care of and DFCU and its staff was able to work things out for me and the process was smooth and seamless. The assistant branch manager at the Garden City branch was phenomenal. They will have a customer for life and I hope to refer many as well!

5 /5 Pat A.: DFCU has been wonderful dealing with this credit union! I have worked with other ones in the past and they seem clueless sometimes. They are both professional and caring here. If you want a credit union I definitely recommend them.

1 /5 Lakayah Collins: I only visited this location because of its convenience but will not be returning. I went to make a transaction and I was met with much attitude and disrespect. I misunderstood what the teller who was a heavy set woman, wore dark glasses, and dark brown hair in the drive-thru was saying. I was asking her politely to repeat what she said and was met with so much anger and attitude for asking her to repeat herself so I could hear her question. Im not sure why that was so challenging as a part her job is conversing with customers. I shouldve asked for a manager because she obviously didnt want to be there and didnt want to do her job. Honestly, if she or anyone is unhappy with her job she should quit. This isnt the first time I was met with terrible customer service by the employees. The African American woman with braids at the welcome desk is also very rude. I think the team needs a revamp on how to talk to and communicate with customers.

1 /5 Megan Clark: I walked into this branch to switch over an account that my aunt opened for my son. We were told to have a seat and someone would be with us shortly. We then saw multiple people come in and the woman at the “welcome desk” was able to help them and they were on their way. After asking how much longer it would be, we were asked to come to the “welcome desk” and restate what our business was. Miraculously, we were NOW able to be helped at the welcome desk. We then stood there, at the front door, where I was asked to give my personal information (including my full social security number) verbally in front of other customers waiting… this was at 1pm on a Monday, it wasn’t a busy Friday after people get paid or during limited weekend hours. Here’s hoping my identity doesn’t get stolen after leaving this branch.