Dearborn Federal Savings Bank - Dearborn (MI)

5 /5 Gerry Scott: One of tellers, Kayla Phillips, at the main branch on Michigan Ave has completely changed the atmosphere there from what I would call stodgy to one of friendliness. This has made a significant difference in the interplay between customers and clients. She is always smiling and is very sharp. She keeps tabs on my account and will notify me with concerns or balance issue. She I believe has made a positive impact on the other tellers, Laurie and Terry. The branch manager Amy also is first class. I have been a member for many years and having gone through the recent loss of my wife Peggy Scott I cant express how refreshing it is to come to the Michigan Ave branch to be greeted by name when I walk in and view smiling happy faces. Kayla in 2 years has transformed your branch into a happy place with great professional service. Sincerly, Gerry Scott.

1 /5 L V: Absolutely horrible customer service. I am going to refinance my home loan just to get rid of these people. They charge late fees for the bank transfers being delayed. No fault of the customers but by all means everyone has the funds to pay you an extra $50 bucks when you mess up. Apparently it happened before and I received no notice. Go anywhere else. They are a small poorly run bank.

5 /5 Nancy Harmon: I have had excellent experiences with Dearborn Federal Savings Bank. The tellers know my name and are always professional. The mortgage for our home was easy and was NEVER sold. I highly recommend it.

1 /5 john smith: Dont waste your time with them cost me about $500 to find out they cant do anything. I had good credit until they did multiple pulls

5 /5 Tone: It was a smooth process acquiring a loan and closing on my first home. They got me a great rate that beat everything out there, I hope the great service continues and I dont have to deal with any hiccups regarding my loan. Thank you Jessi and John for your help!