Christian Financial Credit Union - Novi (MI)

5 /5 Dorothy: Najat Zaya is professional, prompt and friendly. She went over everything concerning my loan with me in great detail. Nothing was hidden. Najat made my loan process easy and short. Thank you Najat and CFCU.

5 /5 Joy Taylor: I truly love this branch. The staff is great.I have been going there for years. I go to the Novi location 1-2 times a month. Last month I left one of my favorite pens there while banking. Today when I came in Judy called me over to the window before I started completing my slip and handed me my pen I left last month. What a great staff they have here in Novi. They are always so helpful and friendly. I even encouraged my younger daughter to open an account at Christian Financial.

2 /5 M T: Although the Novi branch is part of the local credit union network and services partner credit unions, Tricia at the Novi location refused to provide me with a Notary signature unless I paid for it. They offer this for free only to CFCU members. I then asked to open an account, but she said that I would need to make an appointment for that. After this experience, I find it difficult to see that I would want to open an account with Christian Financial CU. I could pay for this at a bank or other retail store. The expectation is that credit unions are supposed to be different, providing a sense of caring community and a higher level customer service. I would recommend a "policy" change on this issue. Update: I see that you responded. Although disappointed, I appreciate your response. Offering this free as an act of "goodwill" to the community, would likely help your marketing to potentially add new customers. Something to consider. I added a star because you cared enough to respond.

5 /5 She B: Went to the CU in Novi on July 30th later in the day, after 2pm and the gentleman who assisted me was fantastic and his other colleagues went above and beyond to assist me with getting my funds due to the acct. not being active and I was moving out of state. I forgot their names and want them to be recognized. The Teller who waited on me, had dark hair and maybe glasses, maybe name was Mark and two other women, one who has been there for maybe 20 years if I am not mistaken who remembered my mom. The other lady was able to help get the account unlocked. I want these wonderful individuals to be recognized for above great customer service. Thank you Warmly, Sheree

5 /5 Shanin K: Absolutely wonderful Representative to work with for our loan. Najat went above and beyond anything we could have asked for. She was very understanding and attentive to our situation. She assisted us even after business hours. Thank you 1000xs for all of your hard work, Najat!! You truly are amazing!!!