Chief Financial Credit Union- Headquarters - Rochester Hills (MI)

5 /5 Damien OCamb: I worked with Rob as my loan officer for buying a car. Really great and transparent, reliable communication. Couldn’t have had anyone better.

1 /5 Joey Bleu: 2/24/25 they could not answer the phone. had to hit one of the options 2 worked. got to talk to a real live human. maybe if their management knew how manage they would have enough people on Mondays to answer their phone!!! 8/11/25 they cancelled my line of credit without notice leaving me exposed. they REFUSE to answer thier phones. Teresa answered the other day put me on hold for over 2 minutes NEVER came back. good thing i got a call Tuesday. then i had to set up a savings account to protect myself from this allegedly predatory place. do not trust these people. do as little with them as possible 8/28/2025 with my 825 FICO i was able to cover the shorts this preadtory credit union left me exposed. i am closing on a signature loan. no collateral no nothing just my name on the dotted line. its not with the predatory lender that stomped on a pimple on his arrogant butt. i am okay being a pimple.

5 /5 J M: I’ve never dealt with better customer service anywhere else. I spoke with Monique and Maggie and they were so extremely pleasant to deal with and cared a lot about making sure I could make the best financial decision possible along with answering several questions giving me the best information possible. Definitely recommend Chief Financial to anyone

5 /5 Christine Webster: Spoke with Maria she helped me payoff a loan. I like this company alot. They are very professional. One thing I like is the convenience they give you different options in doing business. Whatever works best for the customer. Also you can understand them very well there not fast talking or in a hurry to get you off the phone. I will definitely refer business to them and continue to use them for my financial needs. Keep doing a great job.

5 /5 Geraldine Wilson: My name is Geraldine Wilson a member of CFCU. Today, 6/6 I spoke with your customer service rep by the name of Heather (Headquarters branch) who assisted me with my transaction. I seem to be repeating myself this week, but again I was impressed by Heather’s politeness and overall service that she provided to me. When I asked some additional questions regarding my soon to be expired debit card, she took the time to place me on hold; contact another dept. to ensure that she was providing me with accurate information. As all of us continue to hear about the poor service consumers are experiencing I can attest that staff such as Heather have and are continuing to provide your members with the very best in customer service. Thank Heather for making my call today a very informed and pleasant experience.