1 /5 Hannah Halcomb: 09/2025 update- with the new merger announced only a couple of weeks ahead of the change, but no plans in place for replacing peoples cards And transitioning to the new account numbers. I followed all of the directions and I’m now locked out of my account. They seem incapable of providing a seamless customer experience. I previously considered changing, now I v am more than considering it after being told that I was number 58 in line on the phone today. What terrible customer service.
07/2024 I’ve been banking with them for too long and they take out too many silly fees. Most recently they charged me a $25 late fee for a missed payment on my loan when you could clearly see from my account that I was ahead on payments, they claimed that they thought my entire extra payments were simply meant to be a principal reduction, even though when I made it at the beginning of my loan I specifically asked about paying ahead, as payments - and was instructed to do it this way(the exact amount of the payment). I’m sick of their silliness, don’t appreciate receiving arbitrary fees, so I’ll find a new bank soon. Their customer service person just kept justifying it. I’m beyond irritated with them. Don’t bother continuing to justify using fees as a means of generating a profit almost all banks and customers now agree that fees like that are poor customer service which is why I will arrange a different option.
