Bank of America Financial Center - Detroit (MI)

1 /5 Charlie B: While the building is nice the teller couldnt have been more rude. I asked if he could make change. He said no because I didnt have an account. I said I understand and it was worth asking. I asked if he knew a place I could go like a credit union as Im from out of town and not familiar with the area. He said "thats not my problem, you can google it and get out of here." Wow... His attitude gives them 1 star, not the fact that he wouldnt make change. Rules are rules and I get that.

1 /5 Marlena Elkhabaty: If I could give the branch less than 1 star I would. I came to open a New bank account and Andrea started to advise me to cross the street to open an account in another bank. She just was weird.

5 /5 Alaa Hammond: This review is based only on the architecture. An Architectural Marvel in the Heart of Detroit Nestled in the bustling heart of Detroit stands the Bank of America building, a testament to the city’s rich architectural heritage. As you approach the grand edifice at 500 Griswold St, you’re greeted by the imposing yet elegant Art Deco design that harks back to a bygone era of splendor1. Step inside, and you’re immediately enveloped in an ambiance of sophistication and history

1 /5 Alex Johnson: I cant think of a worse experience. I moved CASH from one account to another ACCOUNT and BOFA system had the transaction as "pending." In these instances, the branch manager has the authority to make the funds available. A teller refused and said it was impossible. I had a closing and needed the funds. LUCKILY FOR ME....I called the BOA on Woodward and Mack and the branch manager stepped in, called and got them to write the check. I was a frequent visitor to that BOFA and theres just 0 reason for them to have treated me so rudely. Getting access to YOUR money doesnt need to be this difficult. (They waived the $15 fee without me asking, but at this point, the damage was done).

1 /5 LURIN FARRAH: I scheduled an appointment to open a new account and left a message inquiring about the requirements for a Canadian citizen to open a US bank account. A day before the appointment, Tony, an employee called me, and I explained to him my situation and clarified that I have a rental agreement in the US, my Canadian passport, Canadian drivers license and social insurance number. I asked him if anything else is required to open a bank account and he said “no, you should be fine” However, when I drove three hours with a baby to the appointment the next day, unfortunately, Tony was busy with a client and Andrea Grimes met me, and since she “saw”me she said “you are Canadian ? This might not work” I called another branch to ask what is required and they confirmed that if i have a residence address in the states i should be able to open a bank account. Andrea was curious and asked me many questions that are not necessary or relevant to see if I’m qualified to open a bank account. There was no reason to ask me for work visa as I’m not going to work in the US soon. She tried to raise her voice and mentioned that I’m not allowed to work in US without a work visa, although I never mentioned anything about working there as i Live in Canada and have a business there. I wasn’t sure if it’s Immigration firm or Bank. Unfortunately, it obviously was a selective decision. BTW the only reason for opening a bank account was to receive inherited money. This experience was extremely disappointing and unprofessional, as I had to spend nearly seven hours on the road for nothing, all due to a racist attitude towards me. She could not have been more rude to me.